Title: CSV import problem
Last modified: October 27, 2020

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# CSV import problem

 *  Resolved [robertj_w](https://wordpress.org/support/users/robertj_w/)
 * (@robertj_w)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/csv-import-problem-10/)
 * Hi,
    I cannot make the plugin work. I can upload CSV files to my server (no restictions)
   if the file is not UTF8 with BOM. But it looks like the file is not being processed
   by the plugin. I also tried tio read an already existing CSV file on the server
   from within the plugin , but it also does not work. What might be the problem?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcsv-import-problem-10%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [webmystery](https://wordpress.org/support/users/webmystery/)
 * (@webmystery)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/csv-import-problem-10/#post-13594018)
 * me too. Following
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/csv-import-problem-10/#post-13595141)
 * [@robertj_w](https://wordpress.org/support/users/robertj_w/) and [@webmystery](https://wordpress.org/support/users/webmystery/)
 * Could you explain something more? Maybe a screenshot with some more data about
   the process.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘CSV import problem’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png?
   rev=1174343)
 * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/csv-import-problem-10/#post-13595141)
 * Status: resolved