Title: CSV Import problem Last modified: February 14, 2021 --- # CSV Import problem * Resolved [stosun](https://wordpress.org/support/users/stosun/) * (@stosun) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/) * Hi, I tried to import products via products import button. I select a csv file( utf-8) from my computer, but it turning endlessly. there is no any error message. But when a upload csv file to public_html, it works proplerly. I use wordpress 5.6.1, and woocommerce 5.0.0. I tried with wp default theme and also deactivated all plugins except woocommerce. How can I solve this issue? Thanks at advance for your help. Best Regards Viewing 6 replies - 1 through 6 (of 6 total) * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14049010) * Hello [@stosun](https://wordpress.org/support/users/stosun/) , * Are you trying to import a large list of products via CSV? * You can try increasing your `max_execution_time` in case that is causing the problem. You will find the details here – [Top 3 ways to increase max_execution_time in WordPress](https://bobcares.com/blog/increase-max_execution_time-in-wordpress/) * If that does not help, you can share the example CSV file that you are trying to upload and share the WooCommerce configuration status from `wp-admin > WooCommerce > Status` page use the button marked [in this screenshot](https://prnt.sc/wjq77u), then use the [copy for support button](https://prnt.sc/wjq7x3). * Thank you 🙂 * Thread Starter [stosun](https://wordpress.org/support/users/stosun/) * (@stosun) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14049868) * Hi Rashed, Thank you for your reply. I try to import only one product, csv contains only one product. I want to explain problem a little more; When I upload csv file to home directory/public_html/test2.csv via Woocommerce Import Advanced options, It works properly. But, when I use to select file at import button at products tab, csv file comes to media library, then nothing happens, it turns endlessly. Here congiguration status data; ` ### WordPress Environment ### * WordPress address (URL): [https://www.sirvanhali.com.tr](https://www.sirvanhali.com.tr) Site address (URL): [https://www.sirvanhali.com.tr](https://www.sirvanhali.com.tr) WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: 5.6.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: tr_TR External object cache: – * ### Server Environment ### * Server Info: LiteSpeed PHP Version: 7.2.33 PHP Post Max Size: 64 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.72.0 OpenSSL/1.1.1g * SUHOSIN Installed: – MySQL Version: 5.7.32 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.0.0 WC Database Prefix: wp_ Toplam veritabanı boyutu: 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Best Regards * Thread Starter [stosun](https://wordpress.org/support/users/stosun/) * (@stosun) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14050064) * Hi Rashed, Can you remove site url from above message, please? Regards * Thread Starter [stosun](https://wordpress.org/support/users/stosun/) * (@stosun) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14052990) * Hi Rashed, I solved it. I created a new wp and woocommerce at same hosting , then I saw that problem was hosting related. Can you remove site url from above message, please? I remarked it as solved. Best Regards * [Rashed Ripon (a11n)](https://wordpress.org/support/users/rur165/) * (@rur165) * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14060384) * Hello [@stosun](https://wordpress.org/support/users/stosun/) , * I am glad to know that you have got it sorted out. * Unfortunately, I do not have access to modify your replies. In case you are also not able to edit your replies either you can try to get help from the forum moderators. * [Here is a detailed guideline](https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/modlook-and-tagging/) on how can you ask for help from the moderators. * I hope any of them can help to remove the site address from your message. * Thank you 🙂 * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14069489) * I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here. * Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern. * See [https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved](https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved) Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘CSV Import problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/csv-import-problem-11/#post-14069489) * Status: resolved