Title: CSV not compatible
Last modified: February 15, 2018

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# CSV not compatible

 *  Resolved [Jacqueline](https://wordpress.org/support/users/wplien/)
 * (@wplien)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/)
 * Hi Marcel,
 * I just downloaded the Gwolle Guestbook plugin and tried to import messages in
   a CSV-file from another guestbook (Tboek), but unfortunately got the message “
   Het lijkt erop dat je CSV-bestand van een export is die niet compatible is met
   deze versie van Gwolle Gastenboek.”. Could you tell me whether or how I can fix
   this? Thank you so much in advance.
 * Kind regards,
    Jacqueline

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-9981411)
 * Are you sure the CSV has the same headings as a fresh export?
 * You want to make sure the file is encoded in UTF-8 and has UNIX line-endings.
 * You can send your CSV to [marcel@timelord.nl](https://wordpress.org/support/topic/csv-not-compatible/marcel@timelord.nl?output_format=md)
   and I can take a look.
 *  Thread Starter [Jacqueline](https://wordpress.org/support/users/wplien/)
 * (@wplien)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-9982387)
 * Hi Marcel,
 * thank you so much for your quick reply! I just e-mailed you the CSV-file I tried
   to import.
 * Kind regards,
    Jacqueline
 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-9982438)
 * Hi, that is quite messy, sorry.
 * I think your best bet is to use LibreOffice Calc, the spreadsheet program.
    Than
   open the example CSV file from the plugin zipfile under /docs/import_export_example/.
   Also open your CSV file. Then move all the data over to the right fields.
 * The fields should be separated by a comma (,) and encapsulated by quotes (“).
   
   The current CSV has many quotes all over it, and it messes up the fields very
   much.
 * It will be quite a labourous job, sorry.
 *  Thread Starter [Jacqueline](https://wordpress.org/support/users/wplien/)
 * (@wplien)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-9983577)
 * No problem for me, I think the labourous job will be worth it!
 * I tried to open the example CSV file from the plugin zipfile in LibreOffice 6.0,
   but got the message “Het bestand ‘gwolle-gb.2.3.10.zip’ is beschadigd en kan 
   daarom niet worden geopend. … De beschadiging kan het resultaat zijn van het 
   manipuleren van het document of van structurele schade aan het document tijdens
   de gegevensoverdracht. … Het bestand ‘gwolle-gb.2.3.10.zip’ kan niet gerepareerd
   worden en daarom ook niet geopend worden.”
 * I deleted the zip-file and tried again, but with the same error. Maybe I’m doing
   something wrong?
 * Thank you so much for your time!
 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-9984739)
 * Hi, you need to unpack the zipfile. That can probably be done from EXplorer, 
   right-click, select someting like Unpack.
 * You can also get it from here:
    [https://plugins.svn.wordpress.org/gwolle-gb/trunk/docs/import_example/](https://plugins.svn.wordpress.org/gwolle-gb/trunk/docs/import_example/)
 *  Thread Starter [Jacqueline](https://wordpress.org/support/users/wplien/)
 * (@wplien)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-10028925)
 * Hi Marcel,
 * I finished importing the messages from my former guestbook into Gwolle Guestbook
   and it looks great! My csv-file was indeed really messy, so it was quite some
   work, but it was definitely worth the effort. Thank you so much for taking the
   time to help me out, and ofcourse for everything you put into to share this awewome
   plugin!
 * Kind regards,
    Jacqueline
 *  Plugin Author [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * (@mpol)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-10029077)
 * Good thing that you managed.
    Hope you have fun with it, and wish you a good 
   weekend.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘CSV not compatible’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Marcel Pol](https://wordpress.org/support/users/mpol/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/csv-not-compatible/#post-10029077)
 * Status: resolved