Curing process taking too long

  • Resolved pachobv

    (@pachobv)


    1 year ago

    So, this morning I got a message about possible malware on my site: “There’s a high probability that your website has been compromised, as critical files show signs of infection. Take action now by ordering malware removal from our experienced security specialists.” The first thing I did was start a Malware Scan, it was all running ok until I got to the “Curing” step, it’s been there for about 8 hours showing crazy porcentajes, 85420%, 95452% and going up… Is that normal? Should I stop and start a new scan?

    Thanks!!

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  • SergeM

    (@serge00)

    1 year ago

    Hello @pachobv,

    Please, re-activate the CleanTalk Security Plugin in a special way:

    • First, copy your Access key from the plugin settings: WordPress Admin Page → Settings → Security by CleanTalk → General Settings
    • Then go to WordPress Admin Page → Settings → Security by CleanTalk → General Settings → enable the option “Complete Deactivation” → Save Changes.
    • WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk → Deactivate and Activate again
    • Paste your Access key back and save the plugin settings.

    Then clear your website cache. The next scan should run without any issues after that.

    Did it help you?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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