Title: Curing process taking too long
Last modified: March 18, 2025

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# Curing process taking too long

 *  Resolved [pachobv](https://wordpress.org/support/users/pachobv/)
 * (@pachobv)
 * [1 year ago](https://wordpress.org/support/topic/curing-process-taking-too-long/)
 * So, this morning I got a message about possible malware on my site: “There’s 
   a high probability that your website has been compromised, as critical files 
   show signs of infection. Take action now by ordering malware removal from our
   experienced security specialists.” The first thing I did was start a Malware 
   Scan, it was all running ok until I got to the “Curing” step, it’s been there
   for about 8 hours showing crazy porcentajes, 85420%, 95452% and going up… Is 
   that normal? Should I stop and start a new scan?
 * Thanks!!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [1 year ago](https://wordpress.org/support/topic/curing-process-taking-too-long/#post-18369178)
 * Hello [@pachobv](https://wordpress.org/support/users/pachobv/),
 * Please, re-activate the CleanTalk Security Plugin in a special way:
    - First, copy your Access key from the plugin settings: WordPress Admin Page
      → Settings → Security by CleanTalk → General Settings
    - Then go to WordPress Admin Page → Settings → Security by CleanTalk → General
      Settings → enable the option “**Complete Deactivation**” → Save Changes.
    - WordPress Admin Page → Plugins → Installed plugins → Security by CleanTalk
      → Deactivate and Activate again
    - Paste your Access key back and save the plugin settings.
 * Then clear your website cache. The next scan should run without any issues after
   that.
 * Did it help you?
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 year ago](https://wordpress.org/support/topic/curing-process-taking-too-long/#post-18375876)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you have any further questions, you can start a new topic
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Curing process taking too long’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=2295231)
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## Tags

 * [scan](https://wordpress.org/support/topic-tag/scan/)

 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/curing-process-taking-too-long/#post-18375876)
 * Status: resolved