Title: currency conversion Problem
Last modified: April 23, 2024

---

# currency conversion Problem

 *  Resolved [jamie0721](https://wordpress.org/support/users/jamie0721/)
 * (@jamie0721)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/currency-conversion-problem-2/)
 * It seems like there’s an issue with the CryptoWoo plugin not recognizing Naira(
   NGN) as the default currency in WooCommerce. When users place orders, the plugin
   calculates the Bitcoin amount they need to pay in dollars instead of Naira. As
   a result, the total Bitcoin amount displayed at checkout exceeds the intended
   price. For instance, if a product costs 5,000 Naira, the checkout page shows 
   the Bitcoin amount equivalent to more than 5,000 Naira, possibly up to 5,000 
   dollars.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Olav Småriset](https://wordpress.org/support/users/olsm/)
 * (@olsm)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/currency-conversion-problem-2/#post-17706640)
 * Hi there, thanks for reporting this issue.
 * I set the WooCommerce store currency to NGN and the checkout is calculating the
   amount of Bitcoin correctly so I have not been able to reproduce this.
 * Are you using a currency switcher plugin? There may be a conflict with that or
   a different plugin.
 * I would like to ask you to send us the debug information from CryptoWoo in wp-
   admin -> CryptoWoo -> Database Actions, but this is sensitive information so 
   I recommend you send it to us on our support portal at [https://cryptowoo.zendesk.com/](https://cryptowoo.zendesk.com/)
 * It will also be helpful to have the system status report from wp-admin -> WooCommerce-
   > Status, so you can send that to us also when you create the ticket.
 * Alternatively, if you can share us a temporary wp-admin administrator account,
   that will usually be the most efficient method for us to troubleshoot the issue
   and you will not have to send us a lot of information. You can send us the details
   when you create the ticket in our service desk, and we will look into this issue
   as soon as we can.
 *  Plugin Contributor [Olav Småriset](https://wordpress.org/support/users/olsm/)
 * (@olsm)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/currency-conversion-problem-2/#post-17854943)
 * I have received no reply to my previous message and I cannot reproduce this issue,
   so I marked this ticket solved now. Please reply here or email us in our support
   portal if you are still having issues.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘currency conversion Problem’ is closed to new replies.

 * ![](https://ps.w.org/cryptocurrency-payment-gateway/assets/icon-128x128.png?rev
   =2635586)
 * [Cryptocurrency Payment Gateway](https://wordpress.org/plugins/cryptocurrency-payment-gateway/)
 * [Support Threads](https://wordpress.org/support/plugin/cryptocurrency-payment-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/cryptocurrency-payment-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cryptocurrency-payment-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cryptocurrency-payment-gateway/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Olav Småriset](https://wordpress.org/support/users/olsm/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/currency-conversion-problem-2/#post-17854943)
 * Status: resolved