Title: Custom Amount Issue
Last modified: December 3, 2024

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# Custom Amount Issue

 *  Resolved [outlandviz](https://wordpress.org/support/users/outlandviz/)
 * (@outlandviz)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/custom-amount-issue/)
 * I’m encountering a strange issue with the custom amount function in my Donations
   plugin. While the plugin works flawlessly for standard donation amounts, I’m 
   facing problems when trying to donate custom amounts. For instance, entering 
   £1.25 results in an error message “could not add donation to cart.”
   I’ve already
   tried the following troubleshooting steps: Checked Plugin Settings: Ensured that
   the minimum and maximum donation amounts are set appropriately and decimal places
   are allowed. Verified PHP Configuration: Confirmed that the PHP memory limit 
   is sufficient and the PHP version meets the plugin’s requirements. Disabled Conflicting
   Plugins and Themes: Temporarily deactivated other plugins and switched to a default
   theme to isolate the issue. Despite these efforts, the problem persists. Has 
   anyone else encountered similar issues or has any suggestions on how to resolve
   this? Any help would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustom-amount-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Jonas](https://wordpress.org/support/users/flinnn/)
 * (@flinnn)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/custom-amount-issue/#post-18185017)
 * Hi outlandviz,
 * thanks for reaching out.
   Is this issue resolved? I just tried to reproduce the
   issue on your site but it’s working as expected.
 * Best,
   Jonas
 *  Thread Starter [outlandviz](https://wordpress.org/support/users/outlandviz/)
 * (@outlandviz)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/custom-amount-issue/#post-18190109)
 * Unfortunately it’s still showing that issue, and it’s been reported to us by 
   other users too – I have added a screenshot below of a random combination
 * ![](https://i0.wp.com/i.postimg.cc/28XKz1zw/test-001.jpg?ssl=1)
    -  This reply was modified 1 year, 5 months ago by [outlandviz](https://wordpress.org/support/users/outlandviz/).
 *  Plugin Author [Jonas](https://wordpress.org/support/users/flinnn/)
 * (@flinnn)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/custom-amount-issue/#post-18190779)
 * Can you please activate 2 decimal places? It seems like you’re trying to add 
   a donation amount that does not match the configured decimal places.
 * Best, Jonas

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Custom Amount Issue’ is closed to new replies.

 * ![](https://ps.w.org/wc-donation-platform/assets/icon.svg?rev=2611888)
 * [Donation Platform for WooCommerce: Fundraising & Donation Management](https://wordpress.org/plugins/wc-donation-platform/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-donation-platform/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wc-donation-platform/)
 * [Active Topics](https://wordpress.org/support/plugin/wc-donation-platform/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-donation-platform/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-donation-platform/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jonas](https://wordpress.org/support/users/flinnn/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/custom-amount-issue/#post-18190779)
 * Status: resolved