Title: custom chat got double encode
Last modified: November 4, 2025

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# custom chat got double encode

 *  Resolved [kornchu](https://wordpress.org/support/users/kornchu/)
 * (@kornchu)
 * [7 months ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/)
 * I have create custom chat which contain **&** with. After I save my configuration
   I noticed that my URL was double encode by replace **&** with **&** this
   happen only with a **&** symbol.
 * Here’s my video record: [https://drive.google.com/file/d/12ipm0LuaGwFNmXGnqTQvxW4bGIjwjiNS/view?usp=drive_link](https://drive.google.com/file/d/12ipm0LuaGwFNmXGnqTQvxW4bGIjwjiNS/view?usp=drive_link)
 * Also I can’t do clone my website or give support team my admin access.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustom-chat-got-double-encode%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Karina](https://wordpress.org/support/users/karinapremio/)
 * (@karinapremio)
 * [7 months ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18706301)
 * Hey there [@kornchu](https://wordpress.org/support/users/kornchu/),
 * We’ve just released a bug fix version of the plugin, and we highly recommend 
   that you update to version 3.4.9. This update should resolve the issue you’ve
   encountered.
 * Please keep us posted on how it goes! 🙂
 *  Thread Starter [kornchu](https://wordpress.org/support/users/kornchu/)
 * (@kornchu)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18764193)
 * This issue appeared on **Version:** 3.5.0 AGAIN!!!!
 *  Plugin Support [Patrick](https://wordpress.org/support/users/patrick2623/)
 * (@patrick2623)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18764481)
 * Hey [@kornchu](https://wordpress.org/support/users/kornchu/)
 * Thanks for reaching out. Our team is actively looking into this and treating 
   it as a priority. We’ll follow up here with an update shortly.
 * Thank you for your patience.
 * Best,
   Patrick
 *  Plugin Support [Marvin](https://wordpress.org/support/users/marvinpremio/)
 * (@marvinpremio)
 * [5 months, 2 weeks ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18765183)
 * Hi [@kornchu](https://wordpress.org/support/users/kornchu/) ,
 * We’ve released a new version of the plugin that includes a fix for this issue.
   Please update the Chaty plugin to the latest version (v3.5.1) and check again.
   Let us know if the issue persists after updating. 🙏🏻
 *  Plugin Support [Karina](https://wordpress.org/support/users/karinapremio/)
 * (@karinapremio)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18765654)
 * [@kornchu](https://wordpress.org/support/users/kornchu/) In addition, just for
   information, please be advised the issue reappeared because of the WordPress 
   6.9 release.
 *  Thread Starter [kornchu](https://wordpress.org/support/users/kornchu/)
 * (@kornchu)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18766145)
 * Hi [@karinapremio](https://wordpress.org/support/users/karinapremio/) [@marvinpremio](https://wordpress.org/support/users/marvinpremio/)
   [@patrick2623](https://wordpress.org/support/users/patrick2623/),
 * I’ve updated to **Chatty version 3.5.1** and I can confirm that the issue is 
   now resolved. Thank you so much for your quick response and for looking into 
   this
 * Thank you for your concern.
 *  Plugin Support [Karina](https://wordpress.org/support/users/karinapremio/)
 * (@karinapremio)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18766266)
 * Glad to hear and thank you for taking the time to let us know, [@kornchu](https://wordpress.org/support/users/kornchu/)!
   Best wishes!

Viewing 7 replies - 1 through 7 (of 7 total)

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 * ![](https://ps.w.org/chaty/assets/icon-256x256.gif?rev=2938062)
 * [Floating Chat Widget: Contact Chat Icons, Telegram Chat, Line Messenger, WeChat, Email, SMS, Call Button – Chaty](https://wordpress.org/plugins/chaty/)
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 * [Support Threads](https://wordpress.org/support/plugin/chaty/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/chaty/unresolved/)
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 * 11 replies
 * 4 participants
 * Last reply from: [Karina](https://wordpress.org/support/users/karinapremio/)
 * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/custom-chat-got-double-encode/#post-18766266)
 * Status: resolved