Custom Donation Amount Not Working

  • mulvihillm

    (@mulvihillm)


    8 years, 7 months ago

    I’m working on setting up a site and I’m having a bit of a problem. I’d like to set it up so that donors can donate any amount they want, but when I select the option for ‘custom amount’ the entry field does not show up on the donation form, so whenever I try to donate, I get ‘Error: This form has a minimum donation amount of $1.00.’
    That lines up with my minimum donation amount properly, but I cannot see any entry field to actually enter in how much I would like to donate. Any suggestions would be greatly appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Devin Walker

    (@dlocc)

    8 years, 7 months ago

    Hi @mulvihillm – do you have a link to the site so we can see the issue first hand?

    Thread Starter mulvihillm

    (@mulvihillm)

    8 years, 7 months ago

    Ah yes, here’s the page in question. I have custom donations enabled right now.
    https://boxofknowledge.com/donate/

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    8 years, 7 months ago

    Hi @mulvihillm I took a look at your form and I see some custom markup in there that is not from our plugin. My suspicion is that it’s from your theme instead. Please reach out to your theme author to see if they can provide some insight into this. Then please get back to us with what you find. If they say it is not anything with their theme, then reach out to me via our Contact Form:
    https://wordimpress.com/contact

    Choose “You requested that I reach out to you via this form” as your option, and please provide the URL of this ticket in your comments so I know what it’s in reference to.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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