Custom HTML not publishing

  • melissaaaaa

    (@melissaaaaa)


    3 years, 10 months ago

    With the new WordPress updates, our custom HTML has stopped working. When I preview the page, I see everything perfectly. However, when I go to the webpage on another device, I can’t see the custom HTML. I have deleted and re-added the custom HTML, and added W3 Total Cache. I have not been able to identify what else I need to update to make this work.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • lisa

    (@contentiskey)

    3 years, 10 months ago

    what should be displayed on the page that is currently missing?

    Thread Starter melissaaaaa

    (@melissaaaaa)

    3 years, 10 months ago

    It should display our adoptable pets. I have a screenshot of the preview but I am not sure how to post that here.

    lisa

    (@contentiskey)

    3 years, 10 months ago

    how to share screenshot in forum
    https://ww.wp.xz.cn/support/forum-user-guide/faq/#can-i-include-screenshots-or-videos

    how to show the code you are trying to use as your “custom html”
    https://ww.wp.xz.cn/support/forum-user-guide/faq/#how-do-i-post-code-examples

    • This reply was modified 3 years, 10 months ago by lisa.
    • This reply was modified 3 years, 10 months ago by lisa.
    Thread Starter melissaaaaa

    (@melissaaaaa)

    3 years, 10 months ago

    <script src=”https://toolkit.rescuegroups.org/j/3/ac8V1plD/toolkit.js”></script&gt;

    screenshot: https://drive.google.com/file/d/18j0oevU1QTo2ILkSNYm5wGJ6K5Ff-8YX/view?usp=sharing

    lisa

    (@contentiskey)

    3 years, 10 months ago

    I added the script you provided using a core custom html block in a post + page using neve theme and the list of pets displayed similar to the screenshot you shared.

    be sure your script code does not have any odd or extra characters.
    <script src="https://toolkit.rescuegroups.org/j/3/ac8V1plD/toolkit.js"></script>

    —
    Maybe there is a plugin or theme conflict.
    Try this: install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme might help narrow down the source of the issue
    https://ww.wp.xz.cn/plugins/health-check/
    —

    • This reply was modified 3 years, 10 months ago by lisa.
    Thread Starter melissaaaaa

    (@melissaaaaa)

    3 years, 10 months ago

    Thank you. I tried to add the plugin but the option to see them on the menu is gone now. I updated plugins a few days ago and now I cannot see them.

    Thread Starter melissaaaaa

    (@melissaaaaa)

    3 years, 10 months ago

    Hello again, I have re-checked the code and ran the health check. Nothing has updated. If there are other suggestions, let me know. Thank you.

    lisa

    (@contentiskey)

    3 years, 10 months ago

    >using troubleshooting mode in health check plugin — did you deactivate current theme and *all* plugins.

    >is it possible to ask the organization that supplied the script you are trying to use for assistance?

Viewing 8 replies - 1 through 8 (of 8 total)

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