Title: custom html widget “broken”
Last modified: November 8, 2020
---
# custom html widget “broken”
* Resolved [gulamanu](https://wordpress.org/support/users/gulamanu/)
* (@gulamanu)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/)
* Hi, I just updated the plugin from an old version 4.6.1 to 4.8.1; and the content
I had on the custom html widgets now do not show (I only get to see the sort
codes like: [product ID=”1916″]). I tried to delete the plugin, but it seams
that some lines are still on the data base, because the problem is still there.
I had made all the process again and again (with a backup of the site and database
I have, and always got the issue when updating your plugin). Please let me know
how to uninstall it properly.
Thanks!
Viewing 6 replies - 1 through 6 (of 6 total)
* Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13636861)
* Hey [@gulamanu](https://wordpress.org/support/users/gulamanu/),
* Thanks for reaching out to us.
* Please note that while you may have discovered the issue now, this does not seem
to be related to our plugin.
* The shortcode “[product ID=”1916″]” is not part of our plugin. If deactivating
our plugin does not resolve this, then this issue would be related to something
else.
* Thread Starter [gulamanu](https://wordpress.org/support/users/gulamanu/)
* (@gulamanu)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13641033)
* Hi Harris,
* Thanks for your quick anwser!
* I know that the shortcode I mentioned is not related with your plugin (is actually
a short code from woocommcerce that shows an specific product).
* What I mean is that I had that shortcode inside of an “custom html widget” and
It was working ok. But as soon as I updated the plugin stoped working.
* And also If I add any shotcode inside that “custom html widget” do not work (
included [mc4wp_form id=”xxx”])
* Is it possible that the plugin is messing with that widget?
* By the way, if I add the shortcode on the “text widget”, it works.
* thanks!
* Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13641939)
* Hey [@gulamanu](https://wordpress.org/support/users/gulamanu/),
* I tested this and can confirm that our shortcode works in the text widget but
not the HTML widget.
* But this is again not related to our plugin. If this worked for you earlier,
then it’s possible there were some changes in WordPress.
* Thread Starter [gulamanu](https://wordpress.org/support/users/gulamanu/)
* (@gulamanu)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13644783)
* Did you try with an older versión of your plugin? because it was working before
the update. Can you please guide me on how to delete all the data from your plugin(
files and DB), I read that I should only delete de folder, or uninstall it, but
for sure some data still remains.
Thanks again! I am sorry on bothering you.
* Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13648665)
* Hey [@gulamanu](https://wordpress.org/support/users/gulamanu/),
* Yes, I tested with version 4.7 and it’s still the same. As mentioned earlier,
if this issue was coming from our plugin, then disabling our plugin would have
resolved it.
* Regarding the deletion of plugin data, I regret to say there is no automated
way in our plugin to do so.
* Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13648667)
* Hey [@gulamanu](https://wordpress.org/support/users/gulamanu/),
* If you have a backup of your website from the past which you feel worked, then
I would recommend using it to set up a testing site.
Viewing 6 replies - 1 through 6 (of 6 total)
The topic ‘custom html widget “broken”’ is closed to new replies.
* 
* [MC4WP: Mailchimp for WordPress](https://wordpress.org/plugins/mailchimp-for-wp/)
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* 6 replies
* 2 participants
* Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/custom-html-widget-broken/#post-13648667)
* Status: resolved