• Resolved prophotoinsights

    (@prophotoinsights)


    Hi when I got into customize theme section my computer just beachballs (hangs) and won’t enable any changes etc.Please advise.
    Regards Simon

Viewing 6 replies - 1 through 6 (of 6 total)
  • Theme Author Shaped Pixels

    (@shaped-pixels)

    Hi Simon,

    Sounds like something is causing a conflict somewhere, but I don’t think it’s the theme as no one else has reported this problem that you are experiencing. But to confirm, you are saying that when you go to the customizer, it just feezes and you cannot do anything there?

    Usually when something goes wonky for someone but not for others, it usually relates to a plugin they installed. One troubleshooting method is to disable plugins one-by-one to find out which plugin is the possible culprit. After you disable one, check the customizer, if it still doesn’t work, then disable the next plugin…etc.

    Thread Starter prophotoinsights

    (@prophotoinsights)

    Many Thanks I’ll give that a go.
    Regards Simon

    Thread Starter prophotoinsights

    (@prophotoinsights)

    Hi no tried all that and reinstalled wordpress but loads and still hangs.
    Simon

    Theme Author Shaped Pixels

    (@shaped-pixels)

    Does it happen with any of the WP default themes?

    Thread Starter prophotoinsights

    (@prophotoinsights)

    Hi again I believe Ive sorted this.
    It appears a script I added was causing an issue.
    Regards Simon

    Theme Author Shaped Pixels

    (@shaped-pixels)

    That is good to hear!

    Regards,
    Andre

Viewing 6 replies - 1 through 6 (of 6 total)

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