Custom Sidebar Reverting

  • Resolved rmorales28

    (@rmorales28)


    6 years, 8 months ago

    Client of mine requesting I take a look at the custom sidebar checkbox of a page reverting. Throwing out there I am a system administrator, websites are a bit out of my range so please excuse my ignorance. When logged into the admin account | all pages | editing the requested page | every time I check “Activate Custom Sidebar”, it reverts when I update.

    Looks like it’s WordPress 4.8.10 running Care WP theme if that means anything. I attempted disabling all plug-ins, and saw some mention to wipe the cache. I have also attempted this Chrome, Firefox, and IE along with updating all plug-ins, but no joy.

    Anything else I could try here? At this point I’m guessing I will need to update WP, but gotta talk with the client about how we’re going to backup their site before a bad update destroys my weekend.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 8 months ago

    Hello @rmorales28,

    I hope you’re doing well!

    So just to clarify, after assigning a sidebar on a page, the changes are not saved?

    Are there any other changes that are not saved on same page? Please enable WordPress debug mode by adding the following lines in the wp-config.php file:

    
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */.

    Tru to assign a sidebar to a page one more time. This way all errors will be saved in the debug.log file inside the /wp-content/ directory. Please see if there any errors on the debug.log file.

    Since you’re running on an updated WordPress version, please consider updating it and all the plugins on your site, new versions are coming with bug fixes and security improvements. Make sure to have a site’s backup before updating the plugins.

    Let us know how it went!

    Kind regards,
    Nastia

    Thread Starter rmorales28

    (@rmorales28)

    6 years, 8 months ago

    Sorry for the delay, going to implement these steps and reply back with a result. Appreciate the response.

    Laura – WPMU DEV Support

    (@wpmudev-support8)

    6 years, 8 months ago

    Hi @rmorales28

    I hope you’re well today!

    Don’t worry about the delay, we’re around every day so please give it a go and update us here and we’ll be ready to continue assisting you 🙂

    Best regards,
    Adam

    Laura – WPMU DEV Support

    (@wpmudev-support8)

    6 years, 7 months ago

    Hi @rmorales28

    We didn’t hear back from you for quite some time so I’m marking this topic as “resolved” due to inactivity. I hope the solution worked for you but in case you still needed assistance, please feel free to reopen it and we’ll be happy to help.

    Best regards,
    Adam

Viewing 4 replies - 1 through 4 (of 4 total)

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