Title: Custom theme Compatibility
Last modified: February 1, 2017

---

# Custom theme Compatibility

 *  Resolved [hmj_7](https://wordpress.org/support/users/hmj_7/)
 * (@hmj_7)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/custom-theme-compatibility/)
 * I really like this plugin it’s very easy to use, but when I installed it my website
   didn’t work. I don’t know why. I wish to fix it before I order the pro version.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/)
 * (@rainbowgeek)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/custom-theme-compatibility/#post-8726222)
 * Hi,
    what’s the error?
 *  Thread Starter [hmj_7](https://wordpress.org/support/users/hmj_7/)
 * (@hmj_7)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/custom-theme-compatibility/#post-8726487)
 * I really don’t know the erroe, it’s just when I activate your plugin my page 
   doesn’t show my videos (( Game not found ” this is the error ” ))
 * maybe this code could help you.
 *     ```
       get_header();
       while ( has_sub_field( 'information', $page ) ) {
       	$return = get_sub_field( 'desktop_code', $page );
       }
       $gamer = ( $return == '' ) ? '<div class="not">Game not found</div>' : $return;
       ?>
   
       <div class="page-game">
   
       	<div id="video">
       	  <div class="video">
   
   
       			<div id="player">
       			<?php $wrapper = '[aoa id="5"]<div id="_play">' . $gamer . '</div>[/aoa]'; echo do_shortcode( $wrapper ); ?>
       		</div> 
       ```
   
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [9 years, 3 months ago](https://wordpress.org/support/topic/custom-theme-compatibility/#post-8743491)
 * [@rainbowgeek](https://wordpress.org/support/users/rainbowgeek/) I’ve deleted
   your ask for credentials. Never do that in these forums, OK?
 *  I’m am 100% sure you mean well but please _never ask for credentials on these
   forums._
 * [http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * Please be aware that repeatedly accepting credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.
 * There are many ways to get information you need and accessing the user’s site
   should not be one of them.
    - Ask for a link to the [http://pasetbin.com/](http://pasetbin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Send System Info plugin](https://wordpress.org/plugins/send-system-info/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins except yours, switch to the Twenty Fifteen theme, clear their cache
      and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Custom theme Compatibility’ is closed to new replies.

 * ![](https://ps.w.org/wp-seopress/assets/icon-128x128.gif?rev=3158903)
 * [SEOPress - AI SEO Plugin & On-site SEO](https://wordpress.org/plugins/wp-seopress/)
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 * [Support Threads](https://wordpress.org/support/plugin/wp-seopress/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-seopress/unresolved/)
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 * 4 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/custom-theme-compatibility/#post-8743491)
 * Status: resolved