Title: Customer cannot add payment method
Last modified: April 27, 2022

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# Customer cannot add payment method

 *  Resolved [mymo6](https://wordpress.org/support/users/mymo6/)
 * (@mymo6)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/customer-cannot-add-payment-method/)
 * Hello,
 * We are experiencing an issue when a customer is trying to add a new payment method
   to his account.
    When the customer adds a payment method, there’s an TypeError
   in console cannot read properties of undefined (reading ‘message’). Nothing happens
   on the website, it just stays there, with the stripe part loading. All seems 
   to be fine according to the logs in our Stripe account and to Stripe support.
 * This customer was created over a month ago, on a free trial and now wants to 
   add a payment method to renew is subscription.
    We are using the Woocommerce 
   Stripe gateway payment.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomer-cannot-add-payment-method%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/customer-cannot-add-payment-method/#post-15597818)
 * Hello,
 * In order to take a better look into this issue kindly provide the following information:
 * Could you please share a copy of your site’s System Status? You can find it via`
   WooCommerce > Status`. Select “Get system report” and then “Copy for support”.
 * Error Log: Share a copy of any fatal error log found under `WooCommerce > System
   Status > Logs` (if any).
 * Thank you.
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/customer-cannot-add-payment-method/#post-15618533)
 * We haven’t heard back from you in a while (At this point I think you have been
   able to find a solution), so I’m going to mark this as resolved – we’ll be here
   if and/or when you are ready to continue.
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customer cannot add payment method’ is closed to new replies.

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## Tags

 * [payment method](https://wordpress.org/support/topic-tag/payment-method/)

 * 2 replies
 * 2 participants
 * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/customer-cannot-add-payment-method/#post-15618533)
 * Status: resolved