Customer invoice emails missing pay link

  • Resolved anjoid

    (@anjoid)


    6 years, 1 month ago

    Hi,

    I recently noticed that customer invoice emails are missing a pay link. I tried various themes and disabled all other plugins and no luck.

    Here is how the all come through even if payment has failed: http://prntscr.com/s9x8o5

    I see what appears to be the correct code in the customer invoice template http://prntscr.com/s9x902 but it’s not working for some reason.

    Any ideas on how I can get the payment link back in there? Am I missing a setting somewhere?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    6 years, 1 month ago

    Hi there,

    The “Pay for order” link will only be included in the email if the Order is set to Pending payment status. If you receive a failed order, and want to re-send the invoice to the customer to allow them to pay, you will need to change the status to Pending payment before clicking the “Email invoice / order details to customer” Order action.

    From the code you included in your second screenshot:

    pending pay for order
    Link to image: https://d.pr/i/vJpDjZ

    Please give that a try and see if the Invoice includes the link when the order is set to Pending Payment.

    I hope that helps!

    Plugin Support EtienneP a11n

    (@etiennep)

    6 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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