Title: Customer order errors Last modified: July 29, 2025 --- # Customer order errors * Resolved [danvoz](https://wordpress.org/support/users/danvoz/) * (@danvoz) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/) * Hello, A few months ago, I opened WooCommerce eshop and just encountered a very strange issue with one of my orders.In this order: The customer was somehow able to select **two **shipping methods at the same time (Czech post and also Z-Point). I could not replicate it in the checkout section while testing the eshop.Also, one product that normally costs 1 199 CZK was processed at **0 **CZK (with coupon discount), even though no coupons are active and the product has the correct price in the admin panel.These issues only occurred on this one order so far. I reviewed plugin settings, shipping and product settings and checkout process– all seem fine.I want to understand how this could have happened so it doesn’t occur again. What should I check next? Any advice is much appreciated! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomer-order-errors%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/) * (@frankremmy) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18576871) * Hi [@danvoz](https://wordpress.org/support/users/danvoz/), * Thanks for reaching out. This does sound like an unusual situation and is definitely worth looking into more closely. To better understand what might have happened, could you help us with a few details? - Is the product type simple, variable grouped, etc? - Does the product in question have any discounts set at the product level ( sale price, scheduled sale, etc.)? - Could you check under Marketing → Coupons to confirm there are no active, expired, or user-specific coupons that might have been triggered? - Do you have any third-party plugins like membership, dynamic pricing, or wholesale pricing plugins that might have interfered? - Could you share a screenshot of the affected order, especially the order summary, shipping lines, and any coupon/discount section? You can use [https://snipboard.io/](https://snipboard.io/) to upload and share the link here. * This will give us a better view of whether something like a coupon was applied programmatically or if there’s something in the order metadata that might give clues. * Now, while we’re waiting for that info, here are a few possibilities worth keeping in mind: * For the dual shipping methods: - There might be overlapping conditions in your shipping zone settings that allowed both methods to appear at once. - A plugin or theme customization could have interfered with how the shipping method was stored. - It’s also possible the customer’s browser had cached or conflicting session data that affected how the checkout worked at the time. * For the 0 CZK pricing: - There could be an old or hidden coupon that applied automatically. - The customer’s user role may have triggered a discount via a third-party plugin. - There may have been a temporary conflict or glitch caused by another plugin that affected how prices were processed. * Once we have those details, we can help dig further. Looking forward to your response.  * Thread Starter [danvoz](https://wordpress.org/support/users/danvoz/) * (@danvoz) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577222) * Hi [@frankremmy](https://wordpress.org/support/users/frankremmy/) , thanks a lot for reaching out.The product is simple.Not any discount was set or planned. There is nothing in marketing as I do not plan to use any coupons on my store. I do not have any pricing plugins, as well as membership. The only plugin which might be relevant is Payment Gateway Based Fees and Discounts for WooCommerce, which I use for cash on delivery fee. There seems nothing wrong with its settings. For the shipping, I have no idea how it could have happened. There are 3 shipping options in my store and none can be selected simultaneously.As I do not want to use the coupons/membership feature, I never used any plugin in this area.I tested the order exactly with the products the customer selected and nothing went wrong.Please find the screenshot here: [https://snipboard.io/TO4dsl.jpg](https://snipboard.io/TO4dsl.jpg)( appologies for the Czech language)Any help is much appreciated. * [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/) * (@lovingbro) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577539) * Hi [@danvoz](https://wordpress.org/support/users/danvoz/), * Thanks so much for your detailed reply and for sharing the screenshot, which helps. I appreciate you checking your settings and confirming there are no pricing or coupon plugins involved apart from the Payment Gateway Based Fees plugin. * To help us understand the order more clearly, could you please temporarily switch your site’s language to **English** and then re-share the **order screenshot** using [https://snipboard.io](https://snipboard.io)? That way, we can interpret the order details without language barriers. * Also, to investigate further, could you please share: 1. A screenshot of each of your **three shipping zone settings** (showing the shipping methods and conditions in each zone). 2. Your **System Status Report** by going to **WooCommerce > Status > Get system report**, then paste the contents into [https://pastebin.com](https://pastebin.com) and send the link here. * These details will give us more insight into your store setup so we can pinpoint what caused this order to behave differently. Looking forward to your update! * Thread Starter [danvoz](https://wordpress.org/support/users/danvoz/) * (@danvoz) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577616) * Hello [@lovingbro](https://wordpress.org/support/users/lovingbro/), thank you for your reply.Please, check the system status report here: [https://pastebin.com/WYUdFLQs](https://pastebin.com/WYUdFLQs) Here is the order in English: [https://snipboard.io/kcQ5MD.jpg](https://snipboard.io/kcQ5MD.jpg) Here are the shipping zones, hope it will be useful:[https://snipboard.io/uXDy5V.jpg](https://snipboard.io/uXDy5V.jpg) [https://snipboard.io/wlvrCo.jpg](https://snipboard.io/wlvrCo.jpg)[https://snipboard.io/pe4o15.jpg](https://snipboard.io/pe4o15.jpg) This screenshot is for the Packeta shipping [https://snipboard.io/OPVbCL.jpg](https://snipboard.io/OPVbCL.jpg) Thanks a lot for the help. * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577779) * Hi there! * Thank you for sharing the screenshot and the system status report. I’ve reviewed the details, and everything appears fine overall. However, I did notice that the product was 100% discounted. * For the shipping-related issue, the **Zásilkovna** or **Payment Gateway Based Fees and Discounts** plugins could potentially interfere with the shipping logic. * Also, the coupon or pricing behavior might be affected by plugins like **Code Snippets**, **StoreCustomizer**, or **Order Export/Import**, especially if they include custom functions. To assist you further could you please go to **WooCommerce → Status → Logs**, and check for entries around the time the order was placed. * While we can’t say for sure which plugin caused the issue, it’s likely due to a conflict or a caching-related glitch. Since it only happened once, it might have been a one-time event. * Please let us know if it happens again! * Thread Starter [danvoz](https://wordpress.org/support/users/danvoz/) * (@danvoz) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577807) * Hi [@shahzeenfarooq](https://wordpress.org/support/users/shahzeenfarooq/), around that time, there is basically just this log connected to Woocommerce PDF invoices plugin.**wpo-wcpdf-2025-07-29-0017c31f3f97d549c10b7178df3bd5ad**2025-07-29T17: 38:11+00:00 CRITICAL Couldn’t get the document object for email attachment. document type: invoice, output format: pdf, email order ID: #3080** * Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/) * (@shahzeenfarooq) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/customer-order-errors/#post-18577836) * Hi there! * Thanks for checking the logs — the error from the PDF Invoices plugin suggests something may have gone wrong during order processing, though it doesn’t directly explain the duplicate shipping or 0 CZK price issue. * Since this seems to be an isolated case, I recommend keeping an eye on future orders and letting us know if the issue happens again. If it does, please check whether there’s anything in common across those orders — for example, the same customer, country, product, or shipping method — as that can help narrow down the cause more quickly. * Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/) * (@chrism245) * [10 months ago](https://wordpress.org/support/topic/customer-order-errors/#post-18600995) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– we’ll be here if and/or when you are ready to continue. * Your feedback helps others – please consider leaving a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Customer order errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [order](https://wordpress.org/support/topic-tag/order/) * 9 replies * 5 participants * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/) * Last activity: [10 months ago](https://wordpress.org/support/topic/customer-order-errors/#post-18600995) * Status: resolved