Title: Customify Theme Issue Last modified: January 5, 2021 --- # Customify Theme Issue * Resolved [oppenmateo](https://wordpress.org/support/users/oppenmateo/) * (@oppenmateo) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/) * Hi! When the custom BuddyBuilder profile template is active the profile menu items stop working. All the pages (messages, activity, gallery, etc) shows as blank pages. * I tried swicthing for one of the default wordpress themes and all the pages started working properly. I really don’t know how to solve this problem so i would sincerely appreciate a solution. * Thanks! Sorry for my bad english! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomify-theme-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [oppenmateo](https://wordpress.org/support/users/oppenmateo/) * (@oppenmateo) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13871921) * Hi! I added the code because I need a Profile button in the menu that redirect to that page, but there is no URL to do that so I needed the custom code. Is there a way that I can achieve that after removing the custom code from the functions. php file? * Thanks John! * Plugin Support [john](https://wordpress.org/support/users/johnweru/) * (@johnweru) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13872168) * Hey there, * Thanks for writing back. * I’m afraid that is something that would entail some custom work on the theme which is beyond the scope our plugin support. I would recommend consulting the themes’ support team on this. * Sorry that I was not of much help on this one. * Kind Regards * Thread Starter [oppenmateo](https://wordpress.org/support/users/oppenmateo/) * (@oppenmateo) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13873849) * Hey John! Tried removing the custom code from the functions.php file but the problem persists. * Any ideas? * Plugin Support [john](https://wordpress.org/support/users/johnweru/) * (@johnweru) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13880558) * Hey there, * Thanks for the update. * In this case, since it appears that editing of the theme files is disabled within your WordPress environment, I have uploaded a copy of the theme with the changes. Kindly replace all the contents of your functions.php file with those of the functions.php file of theme I just uploaded. * I hope this helps. * Kind Regards * Thread Starter [oppenmateo](https://wordpress.org/support/users/oppenmateo/) * (@oppenmateo) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13904584) * Hey John! I forgot to respond but we could fix the issue with your help! Much appreciated! You are an angel! * Thanks again! - This reply was modified 5 years, 5 months ago by [oppenmateo](https://wordpress.org/support/users/oppenmateo/). * Plugin Support [john](https://wordpress.org/support/users/johnweru/) * (@johnweru) * [5 years, 5 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-13905704) * Hey there, * I’m glad that I was of help here. * If you don’t mind, we would love a 5 star rating here, just in case we deserve it 🙂 [https://wordpress.org/support/plugin/stax-buddy-builder/reviews/#new-post](https://wordpress.org/support/plugin/stax-buddy-builder/reviews/#new-post) * Please feel free to reach out once again in case of any questions. * Cheers! * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [5 years, 4 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-14074508) * [@oppenmateo](https://wordpress.org/support/users/oppenmateo/) Please don’t offer to send or post logon credentials on these forums: [https://wordpress.org/support/guidelines#the-bad-stuff](https://wordpress.org/support/guidelines#the-bad-stuff) * You may trust this developer/author, but it normalizes a dangerous practice. It’s a fine line, but one that we need to enforce. Thanks for your cooperation. * [@johnweru](https://wordpress.org/support/users/johnweru/) I’ve deleted your offer to login to your user’s site. While I know you have the best of intentions, it’s forum policy that you _not_ ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk. * If they _are_ paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums. * Thankfully are other ways to get information you need: - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/) and get the data that way. - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/) - Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors). - Ask the user for the step-by-step directions on how they can reproduce the problem. * You get the idea. * We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline. * When you help users _here_ and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. * Plugin Author [StaxWP](https://wordpress.org/support/users/staxwp/) * (@staxwp) * [5 years, 3 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-14080367) * Thanks Steven for your time on this. We’ll make sure we can get as much info here. all the best Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Customify Theme Issue’ is closed to new replies. * ![](https://ps.w.org/stax-buddy-builder/assets/icon-256x256.png?rev=2534986) * [BuddyPress Builder for Elementor - BuddyBuilder](https://wordpress.org/plugins/stax-buddy-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/stax-buddy-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/stax-buddy-builder/) * [Active Topics](https://wordpress.org/support/plugin/stax-buddy-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stax-buddy-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stax-buddy-builder/reviews/) * 8 replies * 4 participants * Last reply from: [StaxWP](https://wordpress.org/support/users/staxwp/) * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/customify-theme-issue/#post-14080367) * Status: resolved