Title: Customisation
Last modified: December 23, 2018

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# Customisation

 *  [nathanwright](https://wordpress.org/support/users/nathanwright/)
 * (@nathanwright)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/customisation-9/)
 * I have purchased your plugin and have tried numerous times to create a new ticket
   on your website but it never saves what I have entered so am going to have to
   post it here instead.
 * I need a customisation written please and would like a quote.
 * The ability on the frontend to be able to jump to a ticket directly via a querystring
   passing the ticket id
 * The ability to load the reports on the frontend again via a direct url
 * The ability to have email notifications sent from the email address that was 
   used as the “to” address when the ticket was created. We need this because we
   are using the piping option (as you recommend in you faq) for multiple email 
   addresses but need the notifications to come from the correct email address rather
   than the generic one.
 * Please can you give me a quote and how soon this can be done.
 * You can contact me directly rather than via this forum, my purchase details are
   below which should enable you to contact me via email. For security I have hidden
   the last 8 characters of the receipt ID and the first two characters of the payment
   id but the order date is correct and the 3 bits of information should allow you
   to find my details.
 * Payment ID : ??169
    Purchase Receipt ID: e3a7535698c1f4745ac895c3???????? Purchase
   Date: November 27, 2018
 * Thanks
 * Nathan Wright
    NW Consulting

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [7 years, 5 months ago](https://wordpress.org/support/topic/customisation-9/#post-11021423)
 * > I have purchased your plugin and have tried numerous times to create a new 
   > ticket on your website but it never saves what I have entered so am going to
   > have to post it here instead.
 * I’m sorry, but don’t. The author isn’t allowed to support you here.
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)

The topic ‘Customisation’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/customisation-9/#post-11021423)
 * Status: not resolved