Customise Opens then Closes

  • Resolved iwaddo

    (@iwaddo)


    6 years, 8 months ago

    I need to customise my site. When I choose customise from the dashboard the customise menus appear, the site appears then after a few seconds I am returned to the dashboard.

    Unless there is a better idea I understand I need to disable or deactivate my plug-ins one-by-one until I find the culprit.

    I am concerned about what happens if I deactivate a plug-in, will it just carry on as normal when I reactivate it having ruled it out as the problem?

    Thank you for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Joy

    (@joyously)

    6 years, 8 months ago

    You can use the Health Check plugin to help you Troubleshoot. It will disable plugins for your user only, without affecting site visitors.

    But before you try that, you can see if there is a javascript error, since the whole Customizer runs on javascript.

    Using Your Browser to Diagnose JavaScript Errors

    Thread Starter iwaddo

    (@iwaddo)

    6 years, 8 months ago

    Joy, this was really helpful thank you. I have tested with Firefox on Ubuntu and the problem does not exist, I can customise my WordPress site.

    I only have the problem with Safari on Mojave.

    SCRIPT_DEBUG did not fix the issue.

    I have identified the following Java errors

    parsing the ‘sandbox’ attribute:’allow-orientation-lock’, ‘allow-presentation’ are invalid sandbox flags. attr query.js4:11269

    TypeError: Argument 1 (‘target’) to MutationObserver.observe must be an instance of Node. observe wp-emoji.js:164

    TypeError: null is not an object (evaluating ‘document.body.style’). onload site name:568

    I could not workout how to export the error to paste here or how to paste a screenshot here so I retyped the above.

    Hopefully, someone can point me in the right direction for a resolution.

    Thank you for your help.

    Regards

    Joy

    (@joyously)

    6 years, 8 months ago

    According to those errors, the problem is not in WordPress. It is in either your theme or a plugin.
    Look for a plugin that has something to do with sandbox or orientation (as in the direction you hold a phone) or emojis. If you don’t have something like that, it’s likely your theme.
    You can use Health Check to isolate it, if you have to. Once you know the culprit, you can ask in their support forum for a fix, or find a replacement.

    Thread Starter iwaddo

    (@iwaddo)

    6 years, 8 months ago

    After much tidying of my site an updating of plug-ins, I have resolved this.

    Thank you for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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