Title: Customiser does not work when plugin enabled
Last modified: August 26, 2020

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# Customiser does not work when plugin enabled

 *  [chippy99](https://wordpress.org/support/users/chippy99/)
 * (@chippy99)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/customiser-does-not-work-when-plugin-enabled/)
 * Have purchased OceanWP theme and when I enable this plugin the apperance->customise
   option only shows widgets as an option, when I click on that it says
 * > Your theme has 9 widget areas, but this particular page doesn’t display them.
   > You can navigate to other pages on your site while using the Customiser to 
   > view and edit the widgets displayed on those pages.
 * If I disable the plugin it works fine but I lose the ability to use the extra
   widgets in Elementor.
 * Running php7.4.9 and WP5.5
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomiser-does-not-work-when-plugin-enabled%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * (@abhikr781)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/customiser-does-not-work-when-plugin-enabled/#post-13315625)
 * Hi,
 * Sincere apologies, but it is against the WordPress forum rules to provide you
   with support for the Pro Extensions and any related services here. For more info
   on this matter, please read this thread: [https://wordpress.org/support/topic/paid-customers-please-read-this-before-posting/](https://wordpress.org/support/topic/paid-customers-please-read-this-before-posting/)
 * Please update the theme and plugin to the latest version and for the testing 
   try to disable all the nonocean plugin and check if it is working or not. If 
   yes, enable the one by one plugin, and refresh the customizer page after enabling
   each plugin, to check the conflict issue.
 * If not resolved, share the snapshot of the issue.

Viewing 1 replies (of 1 total)

The topic ‘Customiser does not work when plugin enabled’ is closed to new replies.

 * ![](https://ps.w.org/ocean-extra/assets/icon.svg?rev=2814940)
 * [Ocean Extra](https://wordpress.org/plugins/ocean-extra/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ocean-extra/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ocean-extra/)
 * [Active Topics](https://wordpress.org/support/plugin/ocean-extra/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ocean-extra/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ocean-extra/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Abhishek](https://wordpress.org/support/users/abhikr781/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/customiser-does-not-work-when-plugin-enabled/#post-13315625)
 * Status: not resolved