CUSTOMIZATION gets “critical error on your website” message

Resolved Arvind
(@arvindwp)

4 years ago

Upon clicking CUSTOMIZATION, I am getting this — “There has been a critical error on your website.”

I am facing resembling issue. The customiser panel is not working. The hosting support informed me of PHP error in public_html/wp-content/themes/kadence/inc/customizer/options/custom-layout-options.php on line 1867

Currently last few lines (line 1857-1867 which is the last line in code) read as

::add_settings(
array(
‘info_custom_post_types_placehoder’ => array(
‘control_type’ => ‘kadence_title_control’,
‘section’ => ‘custom_posts_placeholder’,
‘priority’ => 10,
‘label’ => esc_html__( ‘Custom Post Types’, ‘kadence’ ),
‘settings’ => false,
),
),
);
The last line is marked with an ERROR sign – a PHP Parse error: syntax error, unexpected ‘)’ in last line above.

What is the fix please?

I am unable to use the Customizer panel Screenshot https://ibb.co/zf7vYkp

Regards
Arvind

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

aroundram
(@aroundram)

4 years ago

me too

the screenshot https://ibb.co/fHZBZ7Q

Thread Starter Arvind
(@arvindwp)

4 years ago

@Kadence Team
I have temporarily installed other theme and Elementor till we have the fix.
This combination is letting me use the CUSTOMIZER panel.
Regards.

Thread Starter Arvind
(@arvindwp)

4 years ago

Reverted back to Kadence theme + blocks combination.

hannah
(@hannahritner)

4 years ago

Hi,
Can you confirm that you’re running all updated versions of the theme, your plugins and WordPress? Have you tried deactivating plugins to test if any are conflicting?

Kindly,
Hannah

Thread Starter Arvind
(@arvindwp)

4 years ago

Updated themes and plugins – yes
Screenshots https://ibb.co/wQcK4gx and https://ibb.co/48h2jyv
Deactivated and tried – yes. It was easy as I have just 3 plugins. Yet, the issue persists.
Thread Starter Arvind
(@arvindwp)

4 years ago
@hannahritner

As soon I use the customiser, I get this email from WP
======
```
Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, Kadence.

First, visit your website (https://drut.in/) and check for any visible issues. Next, visit the page where the error was caught (https://drut.in/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php) and check for any visible issues.
```
(continues…)
======
hannah
(@hannahritner)

4 years ago

Hey,
Do you know what version of PHP you’re running? I suggest reaching out to your host and asking them. It’s possible that needs to be updated.

Kindly,
Hannah

Thread Starter Arvind
(@arvindwp)

4 years ago

Yesss! That was THE reason. Fixed it. It was PHP 7.2 (now deprecated)
I’ve set it up to ver. 7.4, and https://ibb.co/sVRfpNk now the customizer is working.
Thank you dear.

hannah
(@hannahritner)

4 years ago

Oh good! Happy to help!

Best,
Hannah

Viewing 9 replies - 1 through 9 (of 9 total)

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