Title: Customization problem (Background image) Last modified: August 30, 2016 --- # Customization problem (Background image) * [Melanight](https://wordpress.org/support/users/melanight/) * (@melanight) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/) * Hello Everyone, * I have a blog which uses “responsive template”: [https://getinvolvedgroup.wordpress.com/](https://getinvolvedgroup.wordpress.com/) For 10 days now I can’t change my background color or put a background image, it’s locked. I have the free version so I can’t access to the CSS… I have been to “Back ground image” and I selected my image but when I save and publish nothing happen… * Could you please hep me? * Thank you so much 🙂 * Mélanie Viewing 7 replies - 1 through 7 (of 7 total) * [Tahoerock](https://wordpress.org/support/users/tahoerock/) * (@tahoerock) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433398) * Hi Melanight, * **Do you have a child theme?** **Yes:** You can do css changes in style.css file of your child theme **No:** You can instal plugin [simple custom css](https://wordpress.org/plugins/simple-custom-css/) and put you css changes there. Here is [a instructional video](https://www.youtube.com/watch?v=ErUm6wZfQ2M) * Is your block on [http://www.wordpress.com](http://www.wordpress.com) there is no ftp access * or * You installed your WordPress site on some hosting server. **Do you have a access to FTP????** **Do you have a backup of your site?** * Free version of the Responsive is ok. It should work fine. * Fell free to ask. I will gladly answer. I have very good experience with RESPONSIVE theme. * Cheers TR * Thread Starter [Melanight](https://wordpress.org/support/users/melanight/) * (@melanight) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433450) * Hi Tahoe Rock, * Thank you for your answer. No I don’t have a child theme I have this theme : [https://wordpress.org/themes/responsive/](https://wordpress.org/themes/responsive/) * With the WordPress “free version” I can’t access to the CSS file and I can’t instal plugin I have to pay for that (go to premium package = 85£/year). * So I am very very limited but I used to customize the background with their options. => For more than 10 days now it’s locked and I don’t know what can I do. * I can access to these options and modify my background but when I saved and publish the background doesn’t want to change its color. It’s very very strange. * I don’t have a access to FTP. I did a xml backup. * – Do you know what can I do more ? * Thanks you so much 🙂 * [Tahoerock](https://wordpress.org/support/users/tahoerock/) * (@tahoerock) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433474) * Im traveling long distanc now with my car Will talk later * [Tahoerock](https://wordpress.org/support/users/tahoerock/) * (@tahoerock) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433478) * On what hosting is your website? * [Tahoerock](https://wordpress.org/support/users/tahoerock/) * (@tahoerock) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433515) * Ooh I got it, you are hosting your blog on [http://www.wordpress.com](http://www.wordpress.com). This is free as you said but very restricted to any changes. * You should back up your site. [Here is a link for some good explanation.](https://lorelle.wordpress.com/2005/12/19/backing-up-your-wordpresscom-blog/) * WordPress.com has its own daily backup so after you follow instruction above, then try to go back in time if is it possible. 10 days or so…….. I have very little experience with [http://www.wordpress.com](http://www.wordpress.com) server. They are business like wordpress and for any changes you have to pay. * When you have your backup in place. You can try to reinstall wordpress. BUT be very careful. You have to know what you are doing. If not you can loose your content!!!!!!!! * It is your blog important? If Yes I would suggest to go to some hosting server and have a chance to install WordPress from them. [http://www.wordpress.com](http://www.wordpress.com) is not wise choice. * That is for now Cheers TR * Thread Starter [Melanight](https://wordpress.org/support/users/melanight/) * (@melanight) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433618) * Hello Tahoe Rock, * Many thanks for your message 🙂 * Yes the blog is important. It is for an organization which aims to ensure disabled peoples’ voices are heard when services are planned and changed in Brighton and Hove (United Kingdom). I am a volunteer within this organization and I’m trying to manage the website … I think that we are going to keep the same background color unfortunately because I’m not very good and I don’t want to lost any content! * I will try again in one month maybe the system will be unlocked. * It’s shame that I can’t talk with someone who works for WordPress 🙁 * Many thanks again for your answer and your help 😀 * Mélanie * [Herbert van-Vliet](https://wordpress.org/support/users/remarkno/) * (@remarkno) * [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433634) * You should ask in [https://en.forums.wordpress.com/](https://en.forums.wordpress.com/) This forum is (mainly) for self-hosted installations that use the Responsive theme. * [https://en.support.wordpress.com/com-vs-org/](https://en.support.wordpress.com/com-vs-org/) Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Customization problem (Background image)’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/responsive/6.3.8/screenshot.png) * Responsive * [Support Threads](https://wordpress.org/support/theme/responsive/) * [Active Topics](https://wordpress.org/support/theme/responsive/active/) * [Unresolved Topics](https://wordpress.org/support/theme/responsive/unresolved/) * [Reviews](https://wordpress.org/support/theme/responsive/reviews/) * 7 replies * 3 participants * Last reply from: [Herbert van-Vliet](https://wordpress.org/support/users/remarkno/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/customization-problem-background-image/#post-6433634) * Status: not resolved