Title: Customize doesn’t work
Last modified: December 3, 2024

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# Customize doesn’t work

 *  [stickFinger](https://wordpress.org/support/users/stickfinger/)
 * (@stickfinger)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/customize-doesnt-work-3/)
 * Hi all
 * After a clean install with both wp and color mag latest versions and the required
   plugins (everest forms and Magazine Blocks) I imported one of the templates to
   start developing my site but unfortunately the customize section does not work.
   I always get a page not found error no matter what section I try to customize(
 * I’m kind of lost
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomize-doesnt-work-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Rohit](https://wordpress.org/support/users/rohitkc32/)
 * (@rohitkc32)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/customize-doesnt-work-3/#post-18177548)
 * Hi [@stickfinger](https://wordpress.org/support/users/stickfinger/), 
   Thanks 
   for writing us. While checking your site: [http://bellablog.com.br/](http://bellablog.com.br/).,
   I noticed that you are not using the ColorMag theme. The theme you are using 
   is Metro Magazine, kindly find the site’s support from here: [https://wordpress.org/themes/metro-magazine/](https://wordpress.org/themes/metro-magazine/)
   If you are trying to switch to the ColorMag theme, kindly share us the screenshot
   of the issue you are facing and I will get back to you.Regards!
 *  Thread Starter [stickFinger](https://wordpress.org/support/users/stickfinger/)
 * (@stickfinger)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/customize-doesnt-work-3/#post-18179137)
 * Hi [@rohitkc32](https://wordpress.org/support/users/rohitkc32/)
 * Thanks for answer me
 * Actually exactly now I can’t send you a screen shot because I’ve uninstalled 
   colormag and installed Metro (the customize works) theme just trying to investigate
   what was really happening.
 * But I’ll describe step by step what I did. Please, note that I’m not a beginner
   with WP.
 * 1. I did a fresh install of wp
 * 2. Installed latest ColorMag theme
 * 3. Installed required/suggested plugins
 * 4. Went to customize and following the instructions of your doc site, just hit
   publish without any other movement
 * 5. Choose one of your templates and imported
 * 6. After that I can’t customize absolutely nothing. At each try I get the “page
   not found” error without the 404 error.
 * 7. I uninstalled and reinstalled everything for about 3 or 4 times getting exactly
   the same result.
 * 8. No PHP errors, error logs and memory limits setted to high limits
 * I managed to recover a screenshot showing the error. As you’ll see there is not
   that 404 neither blank screen
 * I really like your theme and would love to use it.
 * Thanks,
 * ![](https://ibb.co/KxSYm3N)
    -  This reply was modified 1 year, 6 months ago by [stickFinger](https://wordpress.org/support/users/stickfinger/).
 *  Thread Starter [stickFinger](https://wordpress.org/support/users/stickfinger/)
 * (@stickfinger)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/customize-doesnt-work-3/#post-18179164)
 * [https://ibb.co/KxSYm3N](https://ibb.co/KxSYm3N)
 * screenshot

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Customize doesn’t work’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/colormag/4.2.0/screenshot.jpg)
 * ColorMag
 * [Support Threads](https://wordpress.org/support/theme/colormag/)
 * [Active Topics](https://wordpress.org/support/theme/colormag/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/colormag/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/colormag/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [stickFinger](https://wordpress.org/support/users/stickfinger/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/customize-doesnt-work-3/#post-18179164)
 * Status: not resolved