Title: Customize Issue
Last modified: August 31, 2016

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# Customize Issue

 *  Resolved [Crawer0](https://wordpress.org/support/users/crawer0/)
 * (@crawer0)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/)
 * Hello;
 * I upgraded to Evolve 3.5.0 and have had issues since using the Word Press Customize
   menu option. I can use the Evolve Theme settings to adjust most stuff but am 
   unable to adjust the Header Image through the Evolve Theme Settings. It says 
   to do it via the Word Press Customize link, and when I click on that, there is
   just a spinning icon. Nothing loads. I have tried this on several computers on
   different networks and it is the same for all; a spinning icon and nothing loads.
 * This is frustrating as the header image is where all our sponsor images are located.
   Right now it’s blank and our sponsors are starting to ask questions. Please help!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [emranemranx](https://wordpress.org/support/users/emranemranx/)
 * (@emranemranx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021826)
 * Hi there,
 * Thanks for writing in!
 * Would you please provide us with the link of your website and perhaps some screenshots
   with the issue, so that we can take a look into your setup and provide you with
   a detailed response.
 * Thank you!
 *  Thread Starter [Crawer0](https://wordpress.org/support/users/crawer0/)
 * (@crawer0)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021828)
 * Sure! Website is:
    [http://decorahswimclub.com/](http://decorahswimclub.com/)
 * Image of the Customize Screen:
    [http://decorahswimclub.com/wp-content/uploads/2016/02/CustomizeIssue.jpg](http://decorahswimclub.com/wp-content/uploads/2016/02/CustomizeIssue.jpg)
 * It never loads the rest of the options so there is no way to select a image for
   my header. The theme options work, but takes me to the WordPress Customize screen
   to select an image for my header. The WordPress Customize screen works for other
   themes, just not Evolve ever since I updated to 3.5.0
 *  [emranemranx](https://wordpress.org/support/users/emranemranx/)
 * (@emranemranx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021858)
 * Hi There,
 * Thanks for clarifying!
 * It seems to be related with a plugin. I’d suggest testing for a plugin conflict
   by deactivating all the third party plugins in your site, and seeing if the problem
   remains. If it’s fixed, you’ll know a plugin caused the problem, and you can 
   specify which one by reactivating them one at a time.
 * Thank you!
 *  Thread Starter [Crawer0](https://wordpress.org/support/users/crawer0/)
 * (@crawer0)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021872)
 * That fixed it! Thank you!
 *  [emranemranx](https://wordpress.org/support/users/emranemranx/)
 * (@emranemranx)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021873)
 * You’re welcome! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Customize Issue’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [emranemranx](https://wordpress.org/support/users/emranemranx/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/customize-issue-1/#post-7021873)
 * Status: resolved