Customize panel doesn’t work anymore

  • Resolved guijo

    (@guijo)


    5 years ago

    Hi all,

    When I open “Customize” panel (from any page or from the admin panel), I can’t click on any of the links… nothing happens when I do.

    Been happening for a few days only. Using Hestia 3.0.16 in French, tried rolling back to 3.0.14 without luck.

    Any idea what could be causing it?

    Best regards,

    Guillaume

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mat

    (@mateithemeisle)

    4 years, 12 months ago

    Hello

    Thank you for choosing Hestia!

    Customizer issue can be caused by multiple reasons and the most common one is plugin conflicts. If deactivating all plugins then re-activating them one by one whilst checking to see if the customizer is working, didn’t help you find out the one causing problems then you could also try:
    1) Making sure that you’re environment is up to date ( WordPress, Theme, Plugins)
    2) If you use a child theme, switch to the parent theme instead
    3) Try to clear your browser cache and purge cache plugins
    4) Try to login to your website on another browser
    5) Your WordPress Address (URL) and Site Address (URL) have to be identical. The preview will not load if you use different URL ( i.e HTTP vs HTTPS, you can check that in the WP Dashboard -> Settings -> General)
    6) Check for errors in the Developer Tools of the browser.

    Always make sure to do a backup of your website before troubleshooting to be safe.

    In case nothing worked yet then please provide some more information about your environment that can help locate the problem. (screenshots, website URL would help)

    Please let us know if this worked for you!

    Thank you and have an amazing day!

    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
    Thread Starter guijo

    (@guijo)

    4 years, 11 months ago

    Thank you @mateithemeisle!

    I did what you suggested, each of 1) to 5) steps was already right, but deactivating all plugins did make it work again.

    In my case, the culprit was GUTENBERG plugin: I had installed it long ago to try and see whether it could replace Elementor… which of course it can’t (and it gets a 2-star rating on WordPress) but that’s not the point anyway.

    Thanks again!

    Mat

    (@mateithemeisle)

    4 years, 11 months ago

    Hello @guijo ,

    We’re glad to hear that we managed to help with your issue and that now you can focus on customizing the website more!

    • This reply was modified 4 years, 11 months ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)

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