Title: Customize section will not load Last modified: September 24, 2017 --- # Customize section will not load * [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/) * Hi, * I had been developing the illdy theme without problem when all of a sudden the customize page won’t load properly. I have tried deactivating all my plug ins and reloading the theme but none of this has worked. * The customize page just hangs in loading mode with none of the theme options available. * I have an important meeting on Tuesday and really need this site up and running– does anyone know how to resolve this? * Any help would be really appreciated. Thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomize-section-will-not-load%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Subrata Sarkar](https://wordpress.org/support/users/subrataemfluence/) * (@subrataemfluence) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9526567) * Do you see any JavaScript error in console when inspecting page with Customizer opened? * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9528047) * Hi [@nicolasiddons](https://wordpress.org/support/users/nicolasiddons/), * Sorry to hear of the problem you are having. * Please test it clearing your browser cache or using different browser? * Also are you getting the same issue using any default WordPress theme like Twenty Seventeen? * Best regards, Vinod Dalvi * Thread Starter [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9529151) * Hi, * Thanks for the replies. * I have tried clearing the cache and the error is the same in other browsers but I can access the customize section with other themes like Twenty Seventeen. * There is no Javascript error – it’s just that the customize section hangs in load mode – it’s very odd. * I’m not sure what else to do……. * Do you have any other ideas? * Thanks again. * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9531619) * Which PHP version are you using on your server? * Please make sure you are using latest version of it. * Can you please try temporary enabling [WP_DEBUG](http://codex.wordpress.org/WP_DEBUG) mode? To do this, just go to wp-config.php include this: * `define('WP_DEBUG',true);` * You might already have a line for WP_DEBUG, so just make sure it’s set to true. * Let me know what errors if any you are getting when you face this issue. * Thread Starter [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9532258) * Hi, * Thanks for the reply – my c-panel says that ‘This domain inherits its PHP version“ ea-php56” from: System Default’. I updated to version 7.1 in another area but it didn’t seem to make any difference. * I’m not a techie at all and don’t know how to enable WP DEBUG mode – I’m anxious that I’m going to do something that I can’t undo and make things worse….. * Maybe time to switch to another theme? * Thanks, Nicola * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9535179) * On the page [https://codex.wordpress.org/WP_DEBUG](https://codex.wordpress.org/WP_DEBUG) that i have shared in my previous reply, it is described how to enable WP debug. * The theme is working fine on my test site so without debugging we can’t troubleshoot the issue. * Also you can try deleting and reinstalling latest version of theme. * Thread Starter [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9535664) * Hi Vinod, * Thanks – that’s quite difficult for someone with no programming knowledge 🙂 I have found the file manager and changed the line from false to true. Does that mean you can see what’s causing the problem? * Thanks for the continuing support – much appreciated! * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9535678) * No i won’t see it as this is happening in the admin area of your site and i don’t have access to it but you can see it so let me know what errors if any you are getting any when you face this issue in the customize section. * Thread Starter [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9535943) * There are no error messages just a customization page which is perpetually loading. There were a few options previously but now there are none. I can send you a temporary login if I could private message it to you? * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9538861) * Ok then for that please create a topic in the Illdy theme forum here [https://colorlib.com/wp/forums/forum/illdy/](https://colorlib.com/wp/forums/forum/illdy/) where you will get option to share details privately. * Thread Starter [nicolasiddons](https://wordpress.org/support/users/nicolasiddons/) * (@nicolasiddons) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9541582) * Hi Vinod – thanks for all your support. * I seem to have found a temporary fix. There is a bug in the latest version of the Theme so I have rolled back to the previous version and the customize section has reappeared. * Thanks for all your input – I really appreciate your time and help with this. Hope to speak gain on the forums 🙂 * [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * (@vinod-dalvi) * [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9544787) * You are always welcome here 🙂 Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Customize section will not load’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/illdy/2.1.10/screenshot.jpg) * Illdy * [Support Threads](https://wordpress.org/support/theme/illdy/) * [Active Topics](https://wordpress.org/support/theme/illdy/active/) * [Unresolved Topics](https://wordpress.org/support/theme/illdy/unresolved/) * [Reviews](https://wordpress.org/support/theme/illdy/reviews/) * 12 replies * 3 participants * Last reply from: [Vinod Dalvi](https://wordpress.org/support/users/vinod-dalvi/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/customize-section-will-not-load/#post-9544787) * Status: not resolved