It surely doesn’t have anything to do with the AALB plugin. Probably, again, some caching issue or interference with another plugin. I am running the latest version also and have no problem accessing the customizer.
I don’t use that one unfortunately. It’s only happened since the update, everything was running fine before then which is strange (and annoying). Theme says there is nothing they can do about 3rd party plugins.
When I deactivate Amazon I can get into customise no problem. Assuming that means my links are all down though?
My theme’s customize page in the WP dashboard is also showing up blank when this plugin is active. When I deactivate it, the customize page starts working again.
The site in question uses a Genesis child theme.
My theme is X by Themeco. They say they cannot help with third party plugins
Amazon – can you please look into this. It’s not possible that we don’t have access to customise.
They only way I can access it is by deactivating Amazon which makes my links coding and not clickable.
I use X Theme for my site. After I installed AALB, X Theme’s Cornerstone page builder plugin stopped working. When I try to launch it, it just keeps spinning. Deactivating AABL fixes the problem. I use the default page templates most of the time. The only solution I can think of for now is to deactivate AALB when I need to create or edit a page using Cornerstone, and reactivate it afterward.
Thanks for your input, this is the same situation as me but deactivating to page build really isn’t a viable option.
Articles are littered with coding where links normally appear when deactivated. I need to build two new pages which will take a day each at least. We shouldn’t have to have downtime which then impacts on usability and commission.
Hoping Amazon reply soon with a solution. I’m disappointed i’ve been ignored up until now. I chose Amazon over EasyAzon as well. Reported to customer service and asked to escalate.
Dear twoscotsabroad@, lapaki@ & heatherdnewton@,
Sincere apologies for the delay. We will definitely assist you to resolve this issue. Please provide following details to help us analyze the issue and we will get back to you asap:
1. PHP version.
2. WordPress version.
3. Browser version.
4. Is the issue being faced by you on all browsers or any specific one?
5. OS version on which issue is being faced.
6. Web server version
7. PHP error logs.
8. Browser console log errors(if any).
Can you please assist, how do I find out the missing?
1. PHP version: ?
2. WordPress version: 5.1.1.1
3. Browser version: Variety of browsers, Chrome, IE, Explorer
4. Is the issue being faced by you on all browsers or any specific one? All browsers
5. OS version on which issue is being faced: ?
6. Web server version: ?
7. PHP error logs:?
8. Browser console log errors(if any)?
I’ve updated the plugin today with the new update but issue still occurs.
Dear @twoscotsabroad,
We will surely assist you:
1. PHP version:
Use plugin like “Display PHP Version” that shows both WP & PHP version on Dashboard.
2. WordPress version: 5.1.1.1(It does not seem to be right.):
Use above plugin or click on WordPress icon on top left and click About ww.wp.xz.cn to know WP version
5. OS version on which issue is being faced:
Which operating system are you running the site on? Is it Linux, Windows,etc.?
6. Web server version:
Is it apache, nginix or IIS?
7. PHP error logs:
Install the plugin like “WP Log Viewer” and tell if any errors are introduced when you go to your theme’s customize page. Please make sure that you do all changes as the plugin “WP Log Viewer” says and see whether anything is getting reported in logs or not.
8. Browser console log errors:
Before clicking to go to your Customize theme page, right-click and select “Inspect” in Chrome browser. Then select console. Now go to your theme’s customize page and see if any errors are added to console.
1. PHP version:
Running PHP version: 5.6.31
2. WordPress version: WordPress 4.8.1 running X – Child Theme theme.
5. OS version on which issue is being faced:
Windows and also whatever a Mac uses and an Android phone?
6. Web server version:
Is it apache, nginix or IIS? –> Where would I find this info?
7. PHP error logs:
Install the plugin like “WP Log Viewer” and tell if any errors are introduced when you go to your theme’s customize page. Please make sure that you do all changes as the plugin “WP Log Viewer” says and see whether anything is getting reported in logs or not.
—- Installed plugin, clicked on customise but not sure what you mean by the rest?
8. Browser console log errors:
Before clicking customise: JQMIGRATE: Migrate is installed, version 1.4.1
After clicking customise: load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jq…:9 JQMIGRATE: Migrate is installed, version 1.4.1
handlebars.min.js?ver=4.8.1:28 Uncaught Error: You must pass a string or Handlebars AST to Handlebars.compile. You passed undefined
Dear @twoscotsabroad,
We are looking into the issue and will get back to you as soon as possible. No need to provide any other details or set up as of now from your end.
Thank you.
Super keen for resolution so I can get into customise, it’s been over 2 weeks.
Best
Gemma
Dear @twoscotsabroad,
We have a fix ready in development version named ‘v1.4.10RC1’. We need you to verify this fix before we make it part of next public release. Please follow below steps to install ‘v1.4.10RC1’
Steps to Install:
1. Install WP Rollback plugin in your WordPress and activate the same.
2. Go to the ‘Plugins > Installed Plugins’ section. You will find a Rollback button below ‘Amazon Associates Link Builder’. Click on that.
3. A new window will open, select 1.4.10RC1 from the list and click on Rollback. It will also ask you to Activate the plugin. Please do that.
Now you have ‘v1.4.10RC1’ installed on your WordPress. In the ‘Plugins –> Installed Plugins’, you should see version as ‘1.4.10RC1’ below ‘Amazon Associates Link Builder’
Please share your results with us. We really appreciate your efforts on helping us to debug the issue.
I have installed v1.4.10RC1 on the stage version of my site, and I can access the customize page in the dashboard while it is activated.
A cursory look at the stage version of my site also showed no issues.
Thanks for looking into this!
Dear All,
May you also let us know if you have anyone or both of the below two plugins installed on your WordPress setup:
1. AMP
2. AMP for WP – Accelerated Mobile Pages
