Title: Customize/500 Internal Error problems
Last modified: August 20, 2016

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# Customize/500 Internal Error problems

 *  [kott6850](https://wordpress.org/support/users/kott6850/)
 * (@kott6850)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/customize500-internal-error-problems/)
 * Hi all,
    I’m new to WordPress, and downloaded the program for the first time 
   on Tuesday. I have since reinstalled it 3 times in an attempt to eradicate the
   problems I’m experiencing to no avail.
 * My first problem occurred before I downloaded any additional themes or plugins,
   and has persisted throughout my use. In the customize section of the theme tab
   in ‘appearance’, I have a blank white page where the theme template should be.
   This also occurs whenever I attempt to ‘live preview’ a theme.
 * My next problem occurs in my site functionality, as I am unable to view any other
   pages but my home page (the domain name that I have registered). When I try and
   preview pages that I created, it shows an “Oops, this page cannot be display.”
   sort of message, while still maintaining my theme and header image.
 * I had downloaded multiple themes, as I didn’t know that they carried malware,
   but have since deleted all but the one I am using for my site. As I said though,
   the problems with my admin page had existed before I downloaded anything.
 * If it is relevant, I am running on Mac OS 10.5.8, and as a result am running 
   on Firefox verson 3.5.2. I don’t know if that could be the perpetrator, but these
   are the facts.
 * I hope somebody can help, as I would very much like to have the site up and running
   by mid-week.
    _ [Bump deleted — please see: [http://codex.wordpress.org/Forum\_Welcome#No\_Bumping](http://codex.wordpress.org/Forum_Welcome#No_Bumping)]

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [kott6850](https://wordpress.org/support/users/kott6850/)
 * (@kott6850)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/customize500-internal-error-problems/#post-3403724)
 * Apologies for the attempted bump, as I said, I am new to this whole blogosphere.
 * I would very much appreciate any help that can be given for my problems. From
   what I can obtain from scouring the boards, the Internal Service Error is more
   a problem with the server and not WordPress, however, I am still unable to view
   any other pages that I create through the admin page, and also when I click the
   stock “Sample Page” that came with the theme, it didn’t work.
 * I am most concerned with the ‘customize’ feature not working, as seeing as how
   I am a novice at designing, that appeared to be the most interactive of the options.
 * Thanks for your time
 *  [bill2jacobs](https://wordpress.org/support/users/bill2jacobs/)
 * (@bill2jacobs)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/customize500-internal-error-problems/#post-3403787)
 * You must contact your web hosting company regarding the Internal Server Error
   first.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customize/500 Internal Error problems’ is closed to new replies.

## Tags

 * [500 internal](https://wordpress.org/support/topic-tag/500-internal/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [bill2jacobs](https://wordpress.org/support/users/bill2jacobs/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/customize500-internal-error-problems/#post-3403787)
 * Status: not resolved

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