Title: Customizer does’nt load Last modified: April 4, 2019 --- # Customizer does’nt load * Resolved [mroadwp](https://wordpress.org/support/users/mroadwp/) * (@mroadwp) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/) * Hy, * Two days ago i updated my nimble pluggin to the newest version. Since then, i cant access to the customizer page. I have tried to deactivate all the plugins and all the solutions you explain in this page : [https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working](https://docs.presscustomizr.com/article/232-customizer-appearance-customize-is-not-working) But it still does’nt work. * Here are my system infos : * ### Begin System Infos (Generated 2019-04-04 08:59:09) ### ———— SITE INFO Site URL: [http://www.agence-mroad.com](http://www.agence-mroad.com) Home URL: [http://www.agence-mroad.com](http://www.agence-mroad.com) Multisite: No * ———— USER BROWSER Platform: Apple Browser Name: Safari Browser Version: 12.0.3 * ———— WORDPRESS CONFIG WP Version: 4.9.8 Language: fr_FR Permalink Structure:/% year%/%monthnum%/%day%/%postname%/ Active Theme: Oria 1.11 Show On Front: page Page On Front: Bienvenue chez M’Road (#19) Page For Posts: Unset ABSPATH: /volume1/ web/wordpress/ WP_DEBUG: Disabled WP Memory Limit: 40MB * ———— NIMBLE CONFIGURATION Version: 1.6.2 Upgraded From: 1.6.0 Started With: 1.4.7 * ———— MU PLUGINS Disable XML-RPC Pingback: 1.1 * ———— WP ACTIVE PLUGINS GA Google Analytics: 20190311 Google Analytics Dashboard for WP (GADWP): 5.3.7 Google Fonts for WordPress: 1.5.3 Nimble Page Builder: 1.6.2 Use Any Font: 5.1 Yoast SEO: 10.1.2 * ———— WP INACTIVE PLUGINS Akismet Anti-Spam: 4.1.1 Photo Station WordPress Plugin: 1.0.3 WordPress Importer: 0.6.4 * ———— WEBSERVER CONFIG PHP Version: 5.6.39 MySQL Version: 5.5.5 Webserver Info: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141 Writing Permissions: OK * ———— PHP CONFIG Memory Limit: 256M Upload Max Size: 32M Post Max Size: 32M Upload Max Filesize: 32M Time Limit: 240 Max Input Vars: 1000 Display Errors: On (1) PHP Arg Separator: & PHP Allow URL File Open: 1 * ### End System Infos ### * Can you please explain me how to fix the problem and get back the access to the customizer ? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomizer-doesnt-load-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11391709) * Hi, thanks for reporting your issue. I’m not able to reproduce the problem on my local site with the latest version of Nimble Builder. * Do you see any error message on the page or in the javascript console ? ( See [here how to open your browser debug tool](https://docs.presscustomizr.com/article/272-inspect-your-webpages-in-your-browser-with-the-development-tools).) * I would recommend to follow the usual troubleshooting steps below : 1. **Use the latest software versions** : make sure the Nimble Builder and your theme are up to date. 2. **Search the forum** : use the search field on top of the topic list with keywords describing your issue. Another user may have had a similar problem already resolved. 3. **Cache plugin** : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings. 4. **Browser ** : [clear your browser’s cache / history](https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=wp-org&utm_medium=link&utm_campaign=nimble-forum) 5. **Check for plugin conflict** : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict. * If this is still not solving your problem, you’ll will need to enable the WP_DEBUG mode and report any message you may have when opening the live customizer. * Thread Starter [mroadwp](https://wordpress.org/support/users/mroadwp/) * (@mroadwp) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11392469) * Hy, * Thank you for your response, * I’ve tried the usual troubleshooting steps you have exposed above but nothing works. I see the following error on my debug tool : * Uncaught ReferenceError: columns is not defined at Object.initToggles (load- scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util, jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[] =ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery- color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:93) at Object.init (load-scripts.php?c=0&load[] =jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery- ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery- ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox, nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver =4.9.8:93) at HTMLDocument. (load-scripts.php?c=0&load[]=jquery-core, jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery- ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone, wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode, utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:93) at i (load- scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util, jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[] =ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery- color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:2) at Object.fireWith [as resolveWith] (load-scripts. php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui- core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable, jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists, postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload& ver=4.9.8:2) at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery- migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui- mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone, wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode, utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:2) at HTMLDocument. K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y, wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-& load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response, jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:2) * I’ve also tried to access the customize page with an other computer and other browsers, the problem stays the same. The strangest thing is that everything worked perfectly until 2 days ago before suddenly stop. * Can you maybe give me an email address so i can send you screenshots ? * Plugin Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11392963) * Hi, can you get in touch with me with [this form](https://presscustomizr.com/contact/)? I would need to investigate the problem on your site if you’re fine with it. thanks. * Plugin Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11394893) * I noticed that your version of WordPress is not up to date. Are you receiving update notification for WordPress in your WP admin ? * If not, this may be related to the fact you are using a mu-plugin named `Disable XML-RPC Pingback: 1.1` * The first thing to do is to make sure WordPress and all plugins and themes are up to date. * Then I recommend following again these troubleshooting steps : 1. **Cache plugin** : if you are using a server cache or cache plugin, clear its cache content and disable caching via its settings. 2. **Browser ** : [clear your browser’s cache / history](https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=presscustomizr&utm_medium=link&utm_campaign=support-email) 3. **Check for plugin conflict** : deactivate all of your plugins. If that solves the problem, re-activate your plugins one by one, until you isolate the plugin in conflict. 4. **Child theme** : activate the parent theme if you are using a child theme 5. **Javascript :** make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site. * ​​ * Let me know if it helps. * Plugin Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11394963) * You disable mu-plugins by removing the plugin file from the mu-plugins directory. They are outside the normal plugin activation/deactivation cycle “[and cannot be disabled except by removing the plugin file from the must-use directory, which is found in wp-content/mu-plugins by default.](http://codex.wordpress.org/Must_Use_Plugins)” * This can’t be done from the WP admin. You’ll need to connect by FTP and disable the plugin manually. * more informations on stack exchange about this : [https://wordpress.stackexchange.com/questions/103444/how-do-i-disable-a-plugin-enforced-by-my-host-in-mu-plugins](https://wordpress.stackexchange.com/questions/103444/how-do-i-disable-a-plugin-enforced-by-my-host-in-mu-plugins) * Plugin Author [presscustomizr](https://wordpress.org/support/users/nikeo/) * (@nikeo) * [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11397445) * [@mroadwp](https://wordpress.org/support/users/mroadwp/) notified me by email that the problem was fixed by updating WordPress. I’m setting this as resolved Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Customizer does’nt load’ is closed to new replies. * ![](https://ps.w.org/nimble-builder/assets/icon.svg?rev=1986014) * [Nimble Page Builder](https://wordpress.org/plugins/nimble-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/nimble-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/nimble-builder/) * [Active Topics](https://wordpress.org/support/plugin/nimble-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nimble-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nimble-builder/reviews/) * 6 replies * 2 participants * Last reply from: [presscustomizr](https://wordpress.org/support/users/nikeo/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/customizer-doesnt-load-4/#post-11397445) * Status: resolved