Title: Customizer function is broken
Last modified: April 10, 2023

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# Customizer function is broken

 *  Resolved [Tryb](https://wordpress.org/support/users/tryb/)
 * (@tryb)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/)
 * The customizer layout is all messed up. When I click on something to edit like
   custom CSS for example it doesn’t do anything. How do I fix it? Thank you in 
   advance.
   Screenshot: [https://snipboard.io/4Gk0re.jpg](https://snipboard.io/4Gk0re.jpg)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomizer-function-is-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Tryb](https://wordpress.org/support/users/tryb/)
 * (@tryb)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/#post-16642212)
 * I tried deactivating all plugins and it didn’t work. Using a new theme (twenty
   twenty one) doesn’t work.
 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/#post-16643736)
 * Hello [@tryb](https://wordpress.org/support/users/tryb/),
 * I fully examined the issue you have raised on this topic and was unable to replicate
   it on my end, and no similar issues have been reported by other users to this
   moment.
 * Unfortunately, the information provided in this thread in regard to the problems
   you are facing is insufficient for troubleshooting purposes and the possibility
   of understanding the reason why this is happening on your end.
 * Kindly share the following info that could help us understand the issue you described
   better and hopefully help you resolve it:
 * 1. Detailed explanation of the issue you are experiencing; when did you first
   notice the problem occurring (after a particular update, using a specific device,
   etc), as well as the steps of you take that trigger the issue in case the problem
   is not constantly present on your website, especially on the frontend. You can
   attach screenshots or a short video of the issue.
 * 2. Explain to us step by step how we can reproduce the issue so we can recreate
   it somewhere other than your website.
    You can upload your files using one of
   the following online services: [https://postimages.org](https://postimages.org)
   [https://imgbb.com](https://imgbb.com) [https://loom.com](https://loom.com) [https://drive.google.com](https://drive.google.com)
 * 3. Kindly provide us with your system environment information. If you’re running
   Elementor, navigate to Elementor > System Info in your WP dashboard.
 * You can send the information as code here or upload them to [http://pastebin.com/](http://pastebin.com/)
   and get an exclusive link.
 * Before sending these, please make sure that:
    Everything on your website is running
   the latest versions (WP, theme, plugins). If possible, perform a basic troubleshooting
   checkup method and make sure the issue is related to our theme or plugin(s). 
   To do this, deactivate all other plugins(please do it again) then activate them
   one by one and check for this issue. Continue doing this until you find out what
   product is causing a conflict with our product. Then provide the details as explained
   above. If you were using the [child theme](https://docs.oceanwp.org/article/90-sample-child-theme)
   before, redo all the above steps with it. Let us know the result.
 * **Note:** If you have any cache plugin or server cache(CDN / Browser Cache and
   Cookies and …), you need to clear its cache contents or disable them to see your
   changes.
 * Please keep us posted.
    Thank you, Best Regards
 *  Thread Starter [Tryb](https://wordpress.org/support/users/tryb/)
 * (@tryb)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/#post-16646422)
 * Thanks for your reply. The customizer issue seems to be fixed. I did try clearing
   the cache, but it didn’t do anything. 
   It fixed itself somehow. I couldn’t tell
   you how.
 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/#post-16647082)
 * I’m glad that you were able to resolve that.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Customizer function is broken’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/customizer-function-is-broken/#post-16647082)
 * Status: resolved