Title: Customizer window empty
Last modified: April 2, 2017

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# Customizer window empty

 *  [jamesfindon](https://wordpress.org/support/users/jamesfindon/)
 * (@jamesfindon)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/customizer-window-empty/)
 * In recent weeks, we noticed that the our header image vanished. We tried replacing
   it in the customizer, but it didn’t work. Now, the customizer window is empty.
 * When I inspect the page, I get the following errors in the console:
 * JQMIGRATE: Migrate is installed, version 1.4.1
    customize.php?return=%2Fwp-admin%
   2Fthemes.php:1493 Uncaught ReferenceError: wp is not defined at customize.php?
   return=%2Fwp-admin%2Fthemes.php:1493 customize.php?return=%2Fwp-admin%2Fthemes.
   php:1507 Uncaught ReferenceError: wp is not defined at customize.php?return=%
   2Fwp-admin%2Fthemes.php:1507 czr-control-base.min.js?ver=3.3.7:16 Uncaught TypeError:
   Cannot read property ‘expanded’ of undefined at f.initialize (czr-control-base.
   min.js?ver=3.3.7:16) at f.e.Class (load-scripts.php?c=0&load[]=underscore,customize-
   base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7) at f [as constructor] (
   load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-
   controls,jquery-ui-…:7) at f [as constructor] (load-scripts.php?c=0&load[]=underscore,
   customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7) at new f (load-
   scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,
   jquery-ui-…:7) at Object.<anonymous> (load-scripts.php?c=0&load[]=underscore,
   customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:11) at Function.
   each (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver
   =4.7.3:2) at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=underscore,
   customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:11) at i (load-
   scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:2)
   at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,
   jquery-migrate,utils,plupload&ver=4.7.3:2) bauhaus-customizer.js?ver=2.1:69 Uncaught
   ReferenceError: WPtouchCustomizer is not defined at doBauhausCustomizerReady (
   bauhaus-customizer.js?ver=2.1:69) at bauhaus-customizer.js?ver=2.1:79 at dispatch(
   load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:
   3) at r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,
   plupload&ver=4.7.3:3)
 * Website is: [http://www.london-athletics.com](http://www.london-athletics.com)
 * Debugging this is above my level of expertise, so I would really apprecaite some
   help in how to solve this problem.
 * Many thanks,
 * James.

Viewing 1 replies (of 1 total)

 *  [Denzel Chia](https://wordpress.org/support/users/denzel_chia/)
 * (@denzel_chia)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/customizer-window-empty/#post-8985064)
 * Hi,
 * Please use the following troubleshooting steps.
 * Check your software version.
 * 1 ) Check if you are using latest Hueman and Hueman Addons plugin, Update them
   if you are not using latest version.
 * Next step is to check for plugin conflict.
 * 1) If you are using a server cache or cache plugin, please clear it’s cache content
   and disable caching via it’s settings.
 * 2) Proceed to disable one plugin at a time, clear browser history and re-visit
   your customizer. Check if it’s working properly.
 * Do this until you find the plugin that’s causing this issue, please replace with
   an alternative plugin.
 * Thank you

Viewing 1 replies (of 1 total)

The topic ‘Customizer window empty’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/hueman/3.7.27/screenshot.png)
 * Hueman
 * [Support Threads](https://wordpress.org/support/theme/hueman/)
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 * [Unresolved Topics](https://wordpress.org/support/theme/hueman/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Denzel Chia](https://wordpress.org/support/users/denzel_chia/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/customizer-window-empty/#post-8985064)
 * Status: not resolved