Title: Customizing Function Files
Last modified: August 30, 2016

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# Customizing Function Files

 *  Resolved [wonkymango](https://wordpress.org/support/users/wonkymango/)
 * (@wonkymango)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customizing-function-files/)
 * Hello,
 * I was wondering if it was possible to customize the function files like I can
   the template files. I wanted to change the response form thats in the functions-
   templating.php and was wondering if its possible to add a custom version without
   modifying the real version.
 * Thanks!
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695108)
 * Unfortunately it is not possible to override functions files like it is for template
   files.
 * What kind of modification do you want to do? Maybe we can find a workaround.
 *  Thread Starter [wonkymango](https://wordpress.org/support/users/wonkymango/)
 * (@wonkymango)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695150)
 * Hey Julien,
 * There are somethings I do not need to for this certain project. Like the some
   Table Headers such as Date and ID are not needed.
 * Also I do not need the ability for clients to close tickets when replying.
 * Thanks!
 *  [RBeltran (RBSystech)](https://wordpress.org/support/users/rbsystech/)
 * (@rbsystech)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695305)
 * Hi !! Greetings both of you !!
 * [@wonkymango](https://wordpress.org/support/users/wonkymango/), for disable the
   ability for the clients to close the tickets you can use an User Role Plugin.
   Recently, I was tested the ‘[Add User Role](https://wordpress.org/plugins/add-user-role/)‘,
   is easy and very friendly to anyone user.
 * If you wanna edit something in any plugin without edit the originals files, you
   can write your own function file with Hooks. **Always the plugin’s -Dev used 
   it.**
    More info: [https://make.wordpress.org/docs/plugin-developer-handbook/hooks/creating-custom-hooks/](https://make.wordpress.org/docs/plugin-developer-handbook/hooks/creating-custom-hooks/)
 *  [RBeltran (RBSystech)](https://wordpress.org/support/users/rbsystech/)
 * (@rbsystech)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695306)
 * ******EDIT:
 * The plugin for the User Role is Members.
    Link: [https://wordpress.org/plugins/members/](https://wordpress.org/plugins/members/)
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695307)
 * Excellent answer from [@rbsystech](https://wordpress.org/support/users/rbsystech/).
   In addition to that, if you wish to modify the table columns, you can use the
   filter [`wpas_tickets_details_columns`](https://github.com/Awesome-Support/Awesome-Support/blob/master/includes/functions-templating.php#L307)
   to remove the columns you don’t need.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Customizing Function Files’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/customizing-function-files/#post-6695307)
 * Status: resolved