Title: customizing order emails
Last modified: January 12, 2023

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# customizing order emails

 *  Resolved [baldguydesign](https://wordpress.org/support/users/baldguydesign/)
 * (@baldguydesign)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/customizing-order-emails/)
 * the owner of this site wants to be notified when a specific customer role makes
   a purchase, wholesale customer in this instance.
 * my first instinct is to have the transactional emails include the customer roles
   and then have the team use filtering in their respective email clients to trigger
   the notification.
 * is there a better solution anyone could suggest? if not what is the easiest way
   to implement the solution i have outlined above?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomizing-order-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16372937)
 * Hello,
 * You can learn more about customizing emails in WooCommerce by checking this [article](https://woocommerce.com/es-es/posts/how-to-customize-emails-in-woocommerce/).
 * I’ve read that you are using wholesaler as a role. To get a better idea, please
   share with us a copy of your site’s _**System Status Report**_: You can find 
   it via **_WooCommerce > Status_**. Select “Get system report” and then “Copy 
   for support”. 
 *  Thread Starter [baldguydesign](https://wordpress.org/support/users/baldguydesign/)
 * (@baldguydesign)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16379055)
 * thank you Igor! i have read this article prior to posting this message and the
   one issue i come up against is the available template variables. there is not
   a variable for user role that i can see in the list referred to in the article.
 * without a variable i do not know how else to insert the customer role into the
   transactional email template.
 * since this isn’t an error i dont think the system report is needed.
 * thank you!
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16384061)
 * Hi [@baldguydesign](https://wordpress.org/support/users/baldguydesign/)
 * > since this isn’t an error i dont think the system report is needed.
 * I believe Igor requested for the site’s System Status Report since he wants to
   verify what plugin you used for your Wholesale Customers. Furthermore, you mentioned`
   a variable for user role` as well.
 * With that, can you please share how wholesale customers are added to your site
   as this is not part of the core functionalitiies of WooCommerce?
 * If this was added thru a third-party plugin or a custom code, it would be best
   to reach out to the developers for further assistance here.
 * Thanks!
 *  Thread Starter [baldguydesign](https://wordpress.org/support/users/baldguydesign/)
 * (@baldguydesign)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16391661)
 * the wholesale customer is added using the Wholesale for Woocommerce plugin from
   WPExperts. what i am looking for is how to insert a variable for user roles into
   the email. this should be an option with or without the wholesale plugin added.
   how would i define a subscriber or admin role in the transactional email?
   here
   is report:
 *     ```wp-block-code
       WordPress Environment
   
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       Imagify: by Imagify – Optimize Images & Convert WebP – 2.1
       WPCode Lite: by WPCode – 2.0.6
       Insert PHP Code Snippet: by xyzscripts.com – 1.3.3
       HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 10.0.10
       LinkConnector UTS - WooCommerce: by Aaron St. Gelais – 1.0
       Live Cart by WP Engine: by WP Engine – 1.0.0
       Mailchimp for WooCommerce: by Mailchimp – 2.7.6
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       ShareASale WooCommerce Tracker: by ShareASale.com
       Inc. – 1.5.3
   
       Woocommerce Advanced Bulk Edit: by George Iron – 4.2.5
       WooCommerce Checkout Field Editor: by WooCommerce – 1.7.7 (update to version 1.7.8 is available)
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       WooCommerce Authorize.Net Gateway: by SkyVerge – 3.8.0
       WooCommerce Google Analytics Integration: by WooCommerce – 1.5.19
       WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.19.0
       WooCommerce Shipment Tracking: by WooCommerce – 2.0.0
       WooCommerce Subscriptions: by WooCommerce – 4.5.1 (update to version 4.7.0 is available)
       WooCommerce Table Rate Shipping: by WooCommerce – 3.1.0
       Wholesale For WooCommerce: by wpexpertsio – 2.1.0
       WooCommerce: by Automattic – 7.2.3 (update to version 7.3.0 is available)
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       WP Rocket: by WP Media – 3.12.4
       WP Store Locator: by Tijmen Smit – 2.2.235
       QuadLayers TikTok Feed PRO: by QuadLayers – 1.0.4
       QuadLayers TikTok Feed: by QuadLayers – 2.2.7
   
       Inactive Plugins (3)
   
       Gravity Forms: by Gravity Forms – 2.6.8
       Gravity Forms HubSpot Add-On: by Gravity Forms – 1.8
       Simple History: by Pär Thernström – 3.3.1
   
       Dropin Plugins (4)
   
       advanced-cache.php: advanced-cache.php
       db-error.php: db-error.php
       maintenance.php: maintenance.php
       object-cache.php: Memcached Redux
   
       Must Use Plugins (5)
   
       Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
       WP Engine Cache Plugin: by WP Engine – 1.1.1
       WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
       WP Engine Security Auditor: by wpengine – 1.0.10
       WP Engine System: by WP Engine – 5.0.1
   
       Settings
   
       API Enabled: ✔</img>
       Force SSL: ✔</img>
       Currency: USD ($)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: auction (auction)
       composite (composite)
       external (external)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: ✔</img>
       Enforce Approved Product Download Directories: –
       Order datastore: WC_Order_Data_Store_CPT
   
       WC Pages
   
       Shop base: #180 - /shop/
       Cart: #181 - /cart/
       Checkout: #182 - /checkout/
       My account: #77979 - /my-account/
       Terms and conditions: #66554 - /the-fine-print/
   
       Theme
   
       Name: Avada Child
       Version: 1.0.0
       Author URL: https://theme-fusion.com
       Child Theme: ✔</img>
       Parent Theme Name: Avada
       Parent Theme Version: 7.8.2
       Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
       WooCommerce Support: ✔</img>
   
       Templates
   
       Overrides: Avada/woocommerce/cart/cart.php
       Avada/woocommerce/checkout/form-pay.php
       Avada/woocommerce/checkout/review-order.php
       Avada/woocommerce/checkout/thankyou.php
       Avada/woocommerce/loop/loop-start.php
       Avada/woocommerce/single-product/add-to-cart/variable.php
       Avada/woocommerce/single-product/short-description.php
       Avada/woocommerce/single-product/tabs/additional-information.php
       Avada/woocommerce/single-product/tabs/description.php
   
       Subscriptions
   
       WCS_DEBUG: ✔</img> No
       Subscriptions Mode: ✔</img> Live
       Subscriptions Live URL: https://nectarcollector.com
       Subscription Statuses: –
       WooCommerce Account Connected: ✔</img> Yes
       Active Product Key: ✔</img> Yes
       Report Cache Enabled: ✔</img> Yes
       Cache Update Failures: ✔</img> 0 failure
   
       Store Setup
   
       Country / State: United States (US) — Colorado
   
       Payment Gateway Support
   
       Authorize.Net Credit Card: products
       card_types
       payment_form
       inline
       lightbox
       tokenization
       token_editor
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       subscription_payment_method_change_customer
       subscription_payment_method_change_admin
   
       Sezzle: products
       refunds
   
       Authorize.Net Credit Card
   
       Environment: Production
       Tokenization Enabled:
       Debug Mode: Off
       Webhooks Enabled: ❌</img>
       No signature key configured
   
       Admin
   
       Enabled Features: activity-panels
       analytics
       coupons
       customer-effort-score-tracks
       experimental-products-task
       experimental-import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
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       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       settings
   
       Daily Cron: ✔</img> Next scheduled: 2023-01-20 20:24:25 -07:00
       Options: ✔</img>
       Notes: 115
       Onboarding: completed
   
       Action Scheduler
   
       Canceled: 25
       Oldest: 2022-12-20 15:23:21 -0700
       Newest: 2023-01-19 13:33:09 -0700
   
       Complete: 37,333
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       Newest: 2023-01-19 21:24:02 -0700
   
       Failed: 24,115
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       Newest: 2023-01-19 21:25:51 -0700
   
       Pending: 7
       Oldest: 2023-01-19 21:26:40 -0700
       Newest: 2023-01-20 13:26:14 -0700
   
       Status report information
   
       Generated at: 2023-01-19 21:26:43 -07:00
       `
       ```
   
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16400771)
 * Howdy [@baldguydesign](https://wordpress.org/support/users/baldguydesign/)
 * As I understand, reading through [the plugin’s main page](https://woocommerce.com/products/wholesale-for-woocommerce/),
   one of its features is:
 * > Send order notifications or custom emails to specific user roles.
 * Please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket).
   You may need to create an account before you can access that page.
 * Please include a link to this forum thread, so that we can keep track of what’s
   already been done.
 * We will be able to help you further there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘customizing order emails’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
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 * 5 replies
 * 4 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/customizing-order-emails/#post-16400771)
 * Status: resolved