Title: Cutsom width doesn't work
Last modified: August 31, 2016

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# Cutsom width doesn't work

 *  Resolved [masterez](https://wordpress.org/support/users/masterez/)
 * (@masterez)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/)
 * Hello,
 * the custom height functionality doesn’t work right. When I set a height, the 
   iframe doesn’t change. Here is a screenshot: [https://www.dropbox.com/s/rtiqtfl8mfzmc8f/scrapeazon%20error.JPG?dl=0](https://www.dropbox.com/s/rtiqtfl8mfzmc8f/scrapeazon%20error.JPG?dl=0)
 * When i don’t set a height, the iframe height is too small, when I set a height
   it won’t be responsive. Any solutions?
 * Thank you in advance.
 * Kind regards,
    Ismar
 * [https://wordpress.org/plugins/scrapeazon/](https://wordpress.org/plugins/scrapeazon/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/)
 * (@jhanbackjr)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225705)
 * Hello, Masterez.
 * Thanks for using ScrapeAZon. Make sure that you clear the ScrapeAZon cache (Settings
   > ScrapeAZon > Performance) or database object cache (if you’re using a plugin
   like W3 Total Cache) after you modify the ScrapeAZon shortcode. Sometimes the
   old settings are cached and can produce display results like that.
 * If clearing the cache does not help, can you post the shortcode you are attempting
   to use so that I can test it on my end?
 * Thanks again.
 * James
 *  Thread Starter [masterez](https://wordpress.org/support/users/masterez/)
 * (@masterez)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225781)
 * Hello James,
 * thank you for your quick reply.
 * I don’t use any caching plugins. I cleared the ScrapeAzon cache, but still the
   same output.
 * Here is the shortcode I use: [scrapeazon asin=”B0142V5YHG” height=”500″ border
   =”false”]
 * Maybe, you can take a look at the webpage on my website: [https://laptop-deals24.com/shop/subnotebook/asus-zenbook-13-3-inch-ultraslim-aluminum-laptop/](https://laptop-deals24.com/shop/subnotebook/asus-zenbook-13-3-inch-ultraslim-aluminum-laptop/)
 * It’s the fifth product tab. Don’t wonder about the second “Amazon Customer Reviews”-
   Tab. It’s generated by the plugin Woozone.
 * Thank you very much in advance.
 * Kind regards,
    Ismar
 *  Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/)
 * (@jhanbackjr)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225821)
 * Hello, Ismar.
 * Thanks for the information. Unfortunately, your page link generates a 404. Do
   you have another sample I can view. The shortcode you posted works in my test
   environment. 100% width and 500px height.
 * One possibility is that you have another stylesheet that is conflicting with 
   or overriding ScrapeAZon’s. However, I probably need to look at the source of
   a sample page before I can determine for sure.
 * Also, are you using the latest version of the plugin?
 * Thanks!
 * James
 *  Thread Starter [masterez](https://wordpress.org/support/users/masterez/)
 * (@masterez)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225842)
 * Hello James,
 * sorry for the inconvenience. Meanwhile I worked on the site so the link changed.
 * Here ist the correct link to a sample site: [https://laptop-deals24.com/shop/subnotebook/asus-zenbook-ux305ua-13-3-inch-laptop-6th-generation-intel-core-i5-8gb-ram-256-gb-ssd-windows-10-titanium-gold/](https://laptop-deals24.com/shop/subnotebook/asus-zenbook-ux305ua-13-3-inch-laptop-6th-generation-intel-core-i5-8gb-ram-256-gb-ssd-windows-10-titanium-gold/)
 * There is as ScrapeAzon tab now. I use Version 2.2.5 of the plugin.
    Hope you 
   can identify the problem.
 * Thank you very much in advance.
 * Kind regards,
    Ismar
 *  Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/)
 * (@jhanbackjr)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225845)
 * Hi, Ismar.
 * Looks like the problem is that the stylesheet hasn’t loaded in your theme. By
   default, the plugin loads its stylesheet when the shortcode is detected on the
   page. If you’re using a method other than a standard WordPress shortcode, such
   as the WordPress `do_shortcode` method, you’ll need to find an alternate method
   to load the szstyles.css stylesheet located in the plugins\scrapeazon\ folder.
 * Alternatively, you could copy and paste the contents of the szstyles.css file
   into any custom CSS area your theme offers. If you can get those styles to load,
   the height issue should be solved.
 * Hope that helps. Let me know if I can be of further assistance.
 *  Thread Starter [masterez](https://wordpress.org/support/users/masterez/)
 * (@masterez)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225849)
 * Hello James,
 * I just copied the contents of the szstyle.css into the style.css of my childtheme
   and now everything works fine.
 * Thank you very much for your great support. I’ll give your plugin a 5 star review.
 * Best regards,
    Ismar
 *  Plugin Author [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/)
 * (@jhanbackjr)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225860)
 * Fantastic! Glad it’s working for you now and thanks for the review!
 * James

Viewing 7 replies - 1 through 7 (of 7 total)

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## Tags

 * [height](https://wordpress.org/support/topic-tag/height/)

 * 7 replies
 * 2 participants
 * Last reply from: [jhanbackjr](https://wordpress.org/support/users/jhanbackjr/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/cutsom-width-doesnt-work/#post-7225860)
 * Status: resolved