Title: Data deletion does not work (Formidable forms)
Last modified: June 1, 2018

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# Data deletion does not work (Formidable forms)

 *  [Perigaum](https://wordpress.org/support/users/perigaum/)
 * (@perigaum)
 * [8 years ago](https://wordpress.org/support/topic/data-deletion-does-not-work-formidable-forms/)
 * Hi [@indrek_k](https://wordpress.org/support/users/indrek_k/)
 * Sorry to bother you again with the Formidable form add-on. The data download 
   works perfect. What does not work is data deletion.
 * With the previous version, data deletion worked.
 * Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Perigaum](https://wordpress.org/support/users/perigaum/)
 * (@perigaum)
 * [8 years ago](https://wordpress.org/support/topic/data-deletion-does-not-work-formidable-forms/#post-10365571)
 * Hi [@indrek_k](https://wordpress.org/support/users/indrek_k/)
 * Something wrong?
 * I’ve noticed that nobody answers support since you’ve been doing more than 6 
   days.
 * Can we trust that this plugin will continue to be updated?
 * Please, I trusted this plugin for all my adaptations to the GDPR and now I notice
   that since the last update the deletion of data does not work. I use formidable
   forms.
 * I would greatly appreciate a quick response, thanks.
 * Best regards.
 *  [indrek_k](https://wordpress.org/support/users/indrek_k/)
 * (@indrek_k)
 * [8 years ago](https://wordpress.org/support/topic/data-deletion-does-not-work-formidable-forms/#post-10365606)
 * Hi there!
 * I understand your concerns! I’m doing my best to catch up with my regular day
   to day workload so I could continue with updating the plugin and handling support.
   It’s just a lot of work at once, so occasionally I cannot react very quickly.
 * Meanwhile, do you mind describing the problem in detail? Is the primary email
   of the form set? Is the “exclude this form from data deletion” checkbox NOT checked?
   How many forms & entries do you have?
 * Thanks!
 *  Thread Starter [Perigaum](https://wordpress.org/support/users/perigaum/)
 * (@perigaum)
 * [8 years ago](https://wordpress.org/support/topic/data-deletion-does-not-work-formidable-forms/#post-10366150)
 * Hi [@indrek_k](https://wordpress.org/support/users/indrek_k/)
 * 1.- Do you mind describing the problem in detail?
 * I do not know if you remember that there was a problem before May 25 with the
   GDPR for Formidable Forms plugin. You launched a new update and the problem was
   solved but by doing tests I realized that what happens now is that it does not
   delete the entries when I want to delete data using the plugin.
 * Yes it exports the data in html and in json (perfect), but it does not erase 
   the entries of the forms when I click on delete data. In the previous version
   of GDPR for Formidable Forms plugin, data erasure did work.
 * 2.- Is the primary email of the form set? Yes.
 * 3.- Is the “exclude this form from data deletion” checkbox NOT checked? Is not
   checked.
    3.- How many forms & entries do you have? 3 different forms.
 * I’m sorry for my English. I hope you understood me.
 * I appreciate your dedication and I want to suggest something to you. Have you
   thought about making this premium plugin?
 * Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Data deletion does not work (Formidable forms)’ is closed to new replies.

 * ![](https://ps.w.org/gdpr-framework/assets/icon.svg?rev=2304387)
 * [The GDPR Framework By Data443](https://wordpress.org/plugins/gdpr-framework/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gdpr-framework/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gdpr-framework/)
 * [Active Topics](https://wordpress.org/support/plugin/gdpr-framework/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gdpr-framework/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gdpr-framework/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Perigaum](https://wordpress.org/support/users/perigaum/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/data-deletion-does-not-work-formidable-forms/#post-10366150)
 * Status: not resolved