• Resolved mattiabf

    (@mattiabf)


    Hello,

    I cannot access to Dashboard in site kit. The message that shows up is:

    Data error in Search Console
    User does not have sufficient permission for site ‘(my site)’. See also: https://support.google.com/webmasters/answer/2451999.

    Also tried:
    browsing in incognito mode
    reset
    check user permission
    Try from different computer
    Deactivating and reinstalling plugin

    Nothing works!

    can you please help me?

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • @mattiabf thanks for opening a new support topic! Could you check for any browser console errors? If you see them, could you send us a screenshot?

    Thread Starter mattiabf

    (@mattiabf)

    Hello,
    The console shows no errors

    Plugin Support James Osborne

    (@jamesosborne)

    @mattiabf Thanks for the update. Browser caching can sometimes interfere with setup if you’ve logged into multiple Google accounts previously. Can you attempt the following:
    1. Ensure your primary Google account has access to that property (URL) from within Site Kit
    2. Reset Site Kit (Site Kit > Settings > Admin Settings > Reset Site Kit)
    3. Open up a browser incognito window (as you did previously)
    4. Attempt Site Kit setup again, as opposed to just connecting the module

    If that fails can you inform us of your site URL and your Site Health information

    Thread Starter mattiabf

    (@mattiabf)

    Unfortunately none of those worked.
    The website is

    https://www.mb-gent.com

    Site health:

    `
    ### wp-core ###

    version: 5.3
    site_language: it_IT
    user_language: it_IT
    timezone: +00:00
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /web/htdocs/www.mb-gent.com/home
    wordpress_size: 41,76 MB (43783337 bytes)
    uploads_path: /web/htdocs/www.mb-gent.com/home/wp-content/uploads
    uploads_size: 22,17 MB (23242778 bytes)
    themes_path: /web/htdocs/www.mb-gent.com/home/wp-content/themes
    themes_size: 7,84 MB (8215830 bytes)
    plugins_path: /web/htdocs/www.mb-gent.com/home/wp-content/plugins
    plugins_size: 44,14 MB (46279136 bytes)
    database_size: 3,19 MB (3342336 bytes)
    total_size: 119,08 MB (124863417 bytes)

    ### wp-active-theme ###

    name: Lifestyle Magazine (lifestyle-magazine)
    version: 1.0.0 (latest version: 1.0.5)
    author: thebootstrapthemes
    author_website: http://thebootstrapthemes.com
    parent_theme: none
    theme_features: woocommerce, post-thumbnails, automatic-feed-links, title-tag, post-templates, menus, html5, custom-logo, custom-background, custom-header, editor-style, widgets
    theme_path: /web/htdocs/www.mb-gent.com/home/wp-content/themes/lifestyle-magazine

    ### wp-themes-inactive (4) ###

    Twenty Nineteen: version: 1.4, author: Team di WordPress
    Twenty Seventeen: version: 2.2, author: il team di WordPress
    Twenty Sixteen: version: 2.0, author: il team di WordPress
    Twenty Twenty: version: 1.0, author: Team di WordPress

    ### wp-plugins-active (10) ###

    BlossomThemes Email Newsletter: version: 2.0.8, author: blossomthemes
    BlossomThemes Social Feed: version: 1.2.0, author: blossomthemes
    BlossomThemes Toolkit: version: 2.1.5, author: blossomthemes
    GA Google Analytics: version: 20191109, author: Jeff Starr
    GDPR Cookie Consent: version: 1.8.2, author: WebToffee
    Master Slider: version: 3.5.3, author: averta
    Max Mega Menu: version: 2.7.3, author: megamenu.com
    One Click Demo Import: version: 2.5.2, author: ProteusThemes
    Site Kit by Google: version: 1.1.2, author: Google
    WooCommerce: version: 3.8.1, author: Automattic

    ### wp-plugins-inactive (2) ###

    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1656
    imagemagick_version: ImageMagick 6.7.8-9 2019-02-01 Q16 http://www.imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 188 GB
    imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    imagick::RESOURCETYPE_FILE: 49152
    imagick::RESOURCETYPE_MAP: 188 GB
    imagick::RESOURCETYPE_MEMORY: 94 GB
    imagick::RESOURCETYPE_THREAD: not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.07

    ### wp-server ###

    server_architecture: Linux 3.10.0-862.2.3.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.2.22 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 900
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 50M
    php_post_max_size: 30M
    curl_version: 7.65.3 OpenSSL/1.0.2k-fips
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: false

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.28-31-log
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /web/htdocs/www.mb-gent.com/home/wp-content
    WP_PLUGIN_DIR: /web/htdocs/www.mb-gent.com/home/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    Thanks!

    Plugin Support James Osborne

    (@jamesosborne)

    @mattiabf Thanks for the update. Looking at your site info I can see your WordPress Site URL and WordPress Address URL differ with https mentioned alongside just http.

    Can you set them both to https before attempting Site Kit setup again, while also having the GA Google Analytics plugin temporary deactivated?

    It’s worth also ensuring you have the https protocol added from within Search Console. Let me know if that works for you after re-attempting setup.

    Thread Starter mattiabf

    (@mattiabf)

    Ok…solved! Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    @mattiabf Great news, thanks for the update, I will mark this support topic as resolved. If you are enjoying using the plugin don’t forget to leave a review.

    Hi, I have exactly the same problem for one of my clients. Here’s the site health info:

    
    ### wp-core ###
    
    version: 5.3
    site_language: fi
    user_language: fi
    timezone: +00:00
    permalink: /%category%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 3
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/sorttisf/public_html
    wordpress_size: 1,30 GB (1391285750 bytes)
    uploads_path: /home/sorttisf/public_html/wp-content/uploads
    uploads_size: 321,12 MB (336716396 bytes)
    themes_path: /home/sorttisf/public_html/wp-content/themes
    themes_size: 13,73 MB (14400285 bytes)
    plugins_path: /home/sorttisf/public_html/wp-content/plugins
    plugins_size: 151,35 MB (158703614 bytes)
    database_size: 36,99 MB (38783096 bytes)
    total_size: 1,81 GB (1939889141 bytes)
    
    ### wp-active-theme ###
    
    name: Astra (astra)
    version: 2.1.3
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    parent_theme: none
    theme_features: astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, infinite-scroll, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
    theme_path: /home/sorttisf/public_html/wp-content/themes/astra
    
    ### wp-themes-inactive (7) ###
    
    Boutique: version: 2.0.17, author: WooCommerce
    Deli: version: 2.0.15, author: WooCommerce
    Storefront: version: 2.5.3, author: Automattic
    Twenty Nineteen: version: 1.4, author: WordPress-tiimi
    Twenty Seventeen: version: 2.2, author: WordPress-tiimi
    Twenty Sixteen: version: 2.0, author: WordPress-tiimi
    Twenty Twenty: version: 1.0, author: WordPress-tiimi
    
    ### wp-mu-plugins (1) ###
    
    installatron_hide_status_test.php: author: (undefined), version: (undefined)
    
    ### wp-plugins-active (18) ###
    
    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    All-in-One WP Migration: version: 7.12, author: ServMask
    Better Search Replace: version: 1.3.3, author: Delicious Brains
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: version: 5.1.0, author: SeedProd
    Divi Builder: version: 4.0.8, author: Elegant Themes
    Elementor: version: 2.8.0, author: Elementor.com
    Elementor Pro: version: 2.7.3, author: Elementor.com
    Essential Addons for Elementor: version: 3.6.2, author: WPDeveloper
    Google Analytics for WordPress: version: 1.4.2, author: Aman Verma
    Jetpack by WordPress.com: version: 8.0, author: Automattic
    Limit Login Attempts Reloaded: version: 2.10.0, author: WPChef
    Site Kit by Google: version: 1.1.2, author: Google
    Sitelinks Search Box: version: 1.3, author: Apasionados.es
    The SEO Framework: version: 4.0.4, author: The SEO Framework Team
    UpdraftPlus - Backup/Restore: version: 1.16.21, author: UpdraftPlus.Com, DavidAnderson
    WB Paytrail Maksutavat: version: 2.4.5, author: Webbisivut.org
    WooCommerce: version: 3.8.1, author: Automattic
    WP Mail SMTP: version: 1.7.1, author: WPForms
    
    ### wp-plugins-inactive (3) ###
    
    Classic Editor: version: 1.5, author: WordPress Contributors
    Duplicate Post: version: 3.2.4, author: Enrico Battocchi
    Social Media and Share Icons (Ultimate Social Media): version: 2.4.5, author: UltimatelySocial
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Ei saatavilla
    imagemagick_version: Ei saatavilla
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.24.10.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.1.33 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 64M
    php_post_max_size: 64M
    curl_version: 7.66.0 OpenSSL/1.0.2t
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.2.29-MariaDB-cll-lve
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/sorttisf/public_html/wp-content
    WP_PLUGIN_DIR: /home/sorttisf/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 159462089
    ssl_cert: No
    time_diff: undefined
    version_option: 8.0:1575552747
    old_version: 7.7.3:1574237867
    public: Public
    master_user: #1 44le26 ([email protected])
    current_user: #4 [email protected] ([email protected])
    tokens_set: Blog 
    blog_token: L@M6GexpJjD2eeJ3ur6s8n^Nh$u%oW2l
    user_token: Not set.
    version: 8.0
    jp_plugin_dir: /home/sorttisf/public_html/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: www.sorttis.fi
    SERVER_PORT: 443
    HTTPS: on
    REMOTE_ADDR: 91.154.236.52
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Sat, 09 Mar 2019 16:21:18 +0000","queue_finished":"Sat, 09 Mar 2019 16:21:18 +0000","send_started":"Sat, 09 Mar 2019 16:21:25 +0000","finished":"Sat, 09 Mar 2019 16:21:25 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":[],"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/www.sorttis.fi","siteurl":"https:\/\/www.sorttis.fi","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    

    Hi, I have exactly the same problem for one of my clients. I have followed all tge steps mentioned above in this thread, no help. Here’s the site health info:

    
    ### wp-core ###
    
    version: 5.3
    site_language: fi
    user_language: fi
    timezone: +00:00
    permalink: /%category%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 3
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/sorttisf/public_html
    wordpress_size: 1,30 GB (1391285750 bytes)
    uploads_path: /home/sorttisf/public_html/wp-content/uploads
    uploads_size: 321,12 MB (336716396 bytes)
    themes_path: /home/sorttisf/public_html/wp-content/themes
    themes_size: 13,73 MB (14400285 bytes)
    plugins_path: /home/sorttisf/public_html/wp-content/plugins
    plugins_size: 151,35 MB (158703614 bytes)
    database_size: 36,99 MB (38783096 bytes)
    total_size: 1,81 GB (1939889141 bytes)
    
    ### wp-active-theme ###
    
    name: Astra (astra)
    version: 2.1.3
    author: Brainstorm Force
    author_website: https://wpastra.com/about/
    parent_theme: none
    theme_features: astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, infinite-scroll, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
    theme_path: /home/sorttisf/public_html/wp-content/themes/astra
    
    ### wp-themes-inactive (7) ###
    
    Boutique: version: 2.0.17, author: WooCommerce
    Deli: version: 2.0.15, author: WooCommerce
    Storefront: version: 2.5.3, author: Automattic
    Twenty Nineteen: version: 1.4, author: WordPress-tiimi
    Twenty Seventeen: version: 2.2, author: WordPress-tiimi
    Twenty Sixteen: version: 2.0, author: WordPress-tiimi
    Twenty Twenty: version: 1.0, author: WordPress-tiimi
    
    ### wp-mu-plugins (1) ###
    
    installatron_hide_status_test.php: author: (undefined), version: (undefined)
    
    ### wp-plugins-active (18) ###
    
    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    All-in-One WP Migration: version: 7.12, author: ServMask
    Better Search Replace: version: 1.3.3, author: Delicious Brains
    Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: version: 5.1.0, author: SeedProd
    Divi Builder: version: 4.0.8, author: Elegant Themes
    Elementor: version: 2.8.0, author: Elementor.com
    Elementor Pro: version: 2.7.3, author: Elementor.com
    Essential Addons for Elementor: version: 3.6.2, author: WPDeveloper
    Google Analytics for WordPress: version: 1.4.2, author: Aman Verma
    Jetpack by WordPress.com: version: 8.0, author: Automattic
    Limit Login Attempts Reloaded: version: 2.10.0, author: WPChef
    Site Kit by Google: version: 1.1.2, author: Google
    Sitelinks Search Box: version: 1.3, author: Apasionados.es
    The SEO Framework: version: 4.0.4, author: The SEO Framework Team
    UpdraftPlus - Backup/Restore: version: 1.16.21, author: UpdraftPlus.Com, DavidAnderson
    WB Paytrail Maksutavat: version: 2.4.5, author: Webbisivut.org
    WooCommerce: version: 3.8.1, author: Automattic
    WP Mail SMTP: version: 1.7.1, author: WPForms
    
    ### wp-plugins-inactive (3) ###
    
    Classic Editor: version: 1.5, author: WordPress Contributors
    Duplicate Post: version: 3.2.4, author: Enrico Battocchi
    Social Media and Share Icons (Ultimate Social Media): version: 2.4.5, author: UltimatelySocial
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Ei saatavilla
    imagemagick_version: Ei saatavilla
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-962.3.2.lve1.5.24.10.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.1.33 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 64M
    php_post_max_size: 64M
    curl_version: 7.66.0 OpenSSL/1.0.2t
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.2.29-MariaDB-cll-lve
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/sorttisf/public_html/wp-content
    WP_PLUGIN_DIR: /home/sorttisf/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 159462089
    ssl_cert: No
    time_diff: undefined
    version_option: 8.0:1575552747
    old_version: 7.7.3:1574237867
    public: Public
    master_user: #1 44le26 ([email protected])
    current_user: #4 [email protected] ([email protected])
    tokens_set: Blog 
    blog_token: L@M6GexpJjD2eeJ3ur6s8n^Nh$u%oW2l
    user_token: Not set.
    version: 8.0
    jp_plugin_dir: /home/sorttisf/public_html/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: www.sorttis.fi
    SERVER_PORT: 443
    HTTPS: on
    REMOTE_ADDR: 91.154.236.52
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Sat, 09 Mar 2019 16:21:18 +0000","queue_finished":"Sat, 09 Mar 2019 16:21:18 +0000","send_started":"Sat, 09 Mar 2019 16:21:25 +0000","finished":"Sat, 09 Mar 2019 16:21:25 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":[],"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/www.sorttis.fi","siteurl":"https:\/\/www.sorttis.fi","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    @vekman Can you open a new support topic and we can assist from there. From first inspection you are using a “Coming Soon plugin”, which may be impacting setup. But please share your details in your own support ticket.

    Ok thanks, I’ll do that.

Viewing 11 replies - 1 through 11 (of 11 total)

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