Title: Data Not Saving
Last modified: February 3, 2025

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# Data Not Saving

 *  Resolved [aaronhilson](https://wordpress.org/support/users/elaraweb/)
 * (@elaraweb)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/)
 * Hi,
 * After a few hours of debugging we have found that when Astra Pro 4.8.12 is activated
   none of the data inputted in the forms by the user is saved after placing an 
   order. Rolling back to Astra Pro 4.8.11 fixes it the issue. Not sure if it’s 
   Astra’s problem but thought I’d give you a heads up.
 * Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [Vivek Acowebs](https://wordpress.org/support/users/viveke/)
 * (@viveke)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18281269)
 * Kindly share the product page link of the site with the specific issue so we 
   can review.
 *  Thread Starter [aaronhilson](https://wordpress.org/support/users/elaraweb/)
 * (@elaraweb)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18281582)
 * I’ve already found and solved the issue, I was just giving you a heads up. The
   product page link won’t help.
 *  Plugin Support [Vivek Acowebs](https://wordpress.org/support/users/viveke/)
 * (@viveke)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18281662)
 * We have tested the specific version on our local end and did not encounter any
   issues with user-submitted data saving after the [order](https://prnt.sc/zw6kyNbvWQxR).
   
   Please check if any errors are occurring during the order process on your end
   with the specific version.
 *  Thread Starter [aaronhilson](https://wordpress.org/support/users/elaraweb/)
 * (@elaraweb)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18282001)
 * You tested this on Astra Pro 4.8.12?
 *  [Killian Santos](https://wordpress.org/support/users/killiansantos/)
 * (@killiansantos)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18282569)
 * Hello [@elaraweb](https://wordpress.org/support/users/elaraweb/) & [@viveke](https://wordpress.org/support/users/viveke/)
 * I am experiencing the same issue with version 4.8.12 (Pro) of Astra (it was working
   previously).
 * I have a page with a required field, but even when it’s filled in, the product
   cannot be added to the cart. Here is the page: [https://artikdo.com/produit/boule-noel-personnalisee/](https://artikdo.com/produit/boule-noel-personnalisee/)
 *  Plugin Support [Vivek Acowebs](https://wordpress.org/support/users/viveke/)
 * (@viveke)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18283114)
 * We have tested with Astra Pro version [4.8.12](https://prnt.sc/n50ZtXqSVkeZ) 
   and did not encounter any issues. 
   We would like to investigate this further 
   for you. To ensure we can troubleshoot effectively, we kindly request you to 
   visit our [website](https://acowebs.com/) and initiate a live chat with us directly
   on our website.
 *  [Killian Santos](https://wordpress.org/support/users/killiansantos/)
 * (@killiansantos)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18283423)
 * Hi [@viveke](https://wordpress.org/support/users/viveke/), Thank you. I just 
   started the chat.
 *  [Killian Santos](https://wordpress.org/support/users/killiansantos/)
 * (@killiansantos)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18283471)
 * After communicating with support, the issue is resolved! To fix the encountered
   issue, they enabled the “Enable ajax add to cart in product detail page” option
   in the Product Addons settings (Product Addons > Settings > Other settings).

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Data Not Saving’ is closed to new replies.

 * ![](https://ps.w.org/woo-custom-product-addons/assets/icon-256x256.gif?rev=3328656)
 * [Product Addons for Woocommerce - Product Options with Custom Fields](https://wordpress.org/plugins/woo-custom-product-addons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-custom-product-addons/#faq)
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 * 8 replies
 * 3 participants
 * Last reply from: [Killian Santos](https://wordpress.org/support/users/killiansantos/)
 * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/data-not-saving-6/#post-18283471)
 * Status: resolved