Title: data request access error
Last modified: March 1, 2019

---

# data request access error

 *  Resolved [gabsale](https://wordpress.org/support/users/gabsale/)
 * (@gabsale)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/data-request-access-error/)
 * hello we installed the plugin and configured it also, but when an user tries 
   to download the personal data filling with email address the field the plugin
   says that there is an error, like you can see into the screenshot
    Qualcosa è
   andato storto durante il salvataggio della richiesta. Per favore riprova.
 * that in english means
 * Something went wrong during the salvage of the request. Please try again.
 * can u help us with this please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdata-request-access-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [gabsale](https://wordpress.org/support/users/gabsale/)
 * (@gabsale)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/data-request-access-error/#post-11262672)
 * i solved adding the ‘token’ coloumn to the wp_wpgdprc_access_requests table that
   was missing it
    -  This reply was modified 7 years, 2 months ago by [gabsale](https://wordpress.org/support/users/gabsale/).
 *  [carolinmonja](https://wordpress.org/support/users/carolinmonja/)
 * (@carolinmonja)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/data-request-access-error/#post-11283147)
 * I do have the same problem. What do yo mean with “adding the “Token” to the request
   table?
 *  Thread Starter [gabsale](https://wordpress.org/support/users/gabsale/)
 * (@gabsale)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/data-request-access-error/#post-11283334)
 * using phpmyadmin and SQL i added the token coloumn into the table wp_wpgdprc_access_requests
 * the token coloumn was missing and was needed, solved doing this
 *  [antoine69](https://wordpress.org/support/users/antoine69/)
 * (@antoine69)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/data-request-access-error/#post-11388202)
 * Hi,
    I had the same problem. I solved it with your solution, thank you !
 * What is strange is that, still, the last version of the plugin is not up to date
   with this modification.
 * I’d like a plugin team member to talk and inform us about this.
    Will the nexw
   version of the plugin erase this table modification ?
 * Thanks
 *  [prosaic](https://wordpress.org/support/users/prosaic/)
 * (@prosaic)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/data-request-access-error/#post-11422298)
 * Am getting the same error and I have no clue what data to add when adding the
   column – phpmyadmin offers the following headings –
 * Name Type Documentation Length/Values Default Collation Attributes Null Index
   A_I Comments Virtuality Move column
 * the name is clearly token – but then what next please?
 * are you updating the plugin soon to sort this issue out, please?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘data request access error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-gdpr-compliance_6396ab.svg)
 * [Cookie Information | Free GDPR Consent Solution](https://wordpress.org/plugins/wp-gdpr-compliance/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-gdpr-compliance/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-gdpr-compliance/reviews/)

## Tags

 * [access error](https://wordpress.org/support/topic-tag/access-error/)
 * [data request](https://wordpress.org/support/topic-tag/data-request/)

 * 5 replies
 * 4 participants
 * Last reply from: [prosaic](https://wordpress.org/support/users/prosaic/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/data-request-access-error/#post-11422298)
 * Status: resolved