Title: Database Backups not received
Last modified: December 9, 2019

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# Database Backups not received

 *  Resolved [mathildeletard](https://wordpress.org/support/users/mathildeletard/)
 * (@mathildeletard)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/)
 * Hi,
    I scheduled a database backup everyday and checked the box to receive the
   file by email. It has been a week, the database are well saved on the server 
   but I never had any email. When I use the button to create a backup manually,
   I still don’t get the email. What kind of parameters can cause this ?
 * Thanks in advance,
 * Mathilde

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12221196)
 * Hi, did you check to see if your e-mails are landing in your spam box? You might
   have to do some testing to make sure e-mails are traveling to and from your site.
 * Let me know how you go.
 * Thank you
 *  Thread Starter [mathildeletard](https://wordpress.org/support/users/mathildeletard/)
 * (@mathildeletard)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12221524)
 * Hi,
    Yes I checked my spam box, nothing there. And emails can indeed travel from
   the website. It’s a woocommerce site and all the others emails are properly sent.
   I also used an email checking plugin and it worked. What other problem can this
   be ?
 * Thank you for your help!
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12225422)
 * Hi, just out of curiosity. What is the database size?
 * Thank you
 *  Thread Starter [mathildeletard](https://wordpress.org/support/users/mathildeletard/)
 * (@mathildeletard)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12225529)
 * Hi,
    The database zip size is : 14,7 Mo Is it too big ?
 * Thanks !
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12225965)
 * Hi,
 * If you are saying that your database size is 14.7 MB, then yes. It also depends
   on the size limit your server has set up for your site.
 * Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [email database](https://wordpress.org/support/topic-tag/email-database/)

 * 5 replies
 * 2 participants
 * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/database-backups-not-received/#post-12225965)
 * Status: resolved