Title: Database connection error
Last modified: June 3, 2018

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# Database connection error

 *  Resolved [luchaleotta](https://wordpress.org/support/users/luchaleotta/)
 * (@luchaleotta)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/database-connection-error-46/)
 * When I install your plugin, I get this error:
 * Flow-Flow plugin encountered database connection error. Please contact for support
   via item’s comments section and provide info below:
    flow\db\SafeMySQL: 2000 
   mysqlnd cannot connect to MySQL 4.1+ using the old insecure authentication. Please
   use an administration tool to reset your password with the command SET PASSWORD
   = PASSWORD(‘your_existing_password’). This will store a new, and more secure,
   hash value in mysql.user. If this user is used in other scripts executed by PHP
   5.2 or earlier you might need to remove the old-passwords flag from your my.cnf
   file
 * Can you please help me? Thanks

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * (@awesomeoman)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/database-connection-error-46/#post-10365362)
 * Hello, it’s an environment issue. Please ask hosting support to help according
   to error messages you got.

Viewing 1 replies (of 1 total)

The topic ‘Database connection error’ is closed to new replies.

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## Tags

 * [database connection error](https://wordpress.org/support/topic-tag/database-connection-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [Oleksandr](https://wordpress.org/support/users/awesomeoman/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/database-connection-error-46/#post-10365362)
 * Status: resolved