Title: Database Crash
Last modified: August 20, 2016

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# Database Crash

 *  [joshlee18](https://wordpress.org/support/users/joshlee18/)
 * (@joshlee18)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/database-crash-1/)
 * I have done everything it has said to troubleshoot my issue. I have no idea on
   how to fix this and could really use some help. Thanks in advance… Here is the
   message it gave me on the [http://www.triedandtruetutoring.com/wp-admin](http://www.triedandtruetutoring.com/wp-admin)
   page. The site has been up and working previous to this. If my topic is not in
   the right section please tell me where to place it.
 * Error establishing a database connection
 * This either means that the username and password information in your wp-config.
   php file is incorrect or we can’t contact the database server at mysql.triedandtruetutoring.
   com. This could mean your host’s database server is down.
 *  Are you sure you have the correct username and password?
    Are you sure that 
   you have typed the correct hostname? Are you sure that the database server is
   running?
 * If you’re unsure what these terms mean you should probably contact your host.
   If you still need help you can always visit the WordPress Support Forums.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [jon](https://wordpress.org/support/users/adiant/)
 * (@adiant)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/database-crash-1/#post-2506220)
 * OK, I know you are using DreamHost. I also know from the message that the problem
   has nothing to do with the CONTENT of the database. The database could be empty
   and you would not get this message if everything else was right.
 * Go to this link: [https://panel.dreamhost.com/index.cgi?tree=goodies.mysql](https://panel.dreamhost.com/index.cgi?tree=goodies.mysql)
 * And match the Database Host, Database Name and Database User shown on that page
   with the ones you have in [http://www.triedandtruetutoring.com/wp-config.php](http://www.triedandtruetutoring.com/wp-config.php)
   Check here for details on the file: [http://codex.wordpress.org/Editing_wp-config.php](http://codex.wordpress.org/Editing_wp-config.php)
 * Make sure that the Database User is shown on the DreamHost page BESIDE the Database
   Name.
 * If they all match, then click on the Database User link on the DreamHost page.
   Be sure all the boxes are checked and that Allowable Hosts says “%.dreamhost.
   com”.
 * Now type in the password listed in wp-config.php into the two password fields
   and click on the Modify button at the bottom.
 * Try [http://www.triedandtruetutoring.com/wp-admin](http://www.triedandtruetutoring.com/wp-admin)
   again. If it still doesn’t work, I’m stumped.
 *  Thread Starter [joshlee18](https://wordpress.org/support/users/joshlee18/)
 * (@joshlee18)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/database-crash-1/#post-2506223)
 * First off thank you for replying so quickly. I tried doing that before as I thought
   that was the issue but it still is not working. I really have no idea how this
   happened. Thanks for attempting to help. Any suggestion on who I can contact 
   for further support?
 *  [jon](https://wordpress.org/support/users/adiant/)
 * (@adiant)
 * [14 years, 5 months ago](https://wordpress.org/support/topic/database-crash-1/#post-2506224)
 * The top of that DreamHost Panel page has this to say:
 * > MySQL Database Management
   >  Be sure to review the MySQL documentation in our
   > wiki! To access a database from the command line, use:
   > mysql -u username -ppassword -h hostname databasename
   > (Note: there’s no space between the -p and the password!)
   >  You can create as
   > many MySQL users and databases as you’d like.
 * I would suggest connecting via SSH and doing just that command. If you haven’t
   used SSH on DreamHost, you’re going to need to sometime, so now is as good a 
   time as any to start. I’m a fan of Poderosa as an SSH client, if you are looking
   for one; it is Open Source.
 * In my own experience, however, I just keep staring at things, “checking them 
   twice”, as I posted in my previous post, and usually something odd pops up like
   a zero that is really the letter O.
 * I would also try backing up the database, deleting it, recreating it, assigning
   the database user id with full rights, and testing again, to see if you get past
   that error, to one that tells you the database is empty, before restoring the
   database.
 * I’d also be contacting WordPress support in writing at [https://panel.dreamhost.com/index.cgi?tree=support.msg](https://panel.dreamhost.com/index.cgi?tree=support.msg)
   especially if the mysql -u username -ppassword -h hostname databasename command
   did not work.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Database Crash’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 3 replies
 * 2 participants
 * Last reply from: [jon](https://wordpress.org/support/users/adiant/)
 * Last activity: [14 years, 5 months ago](https://wordpress.org/support/topic/database-crash-1/#post-2506224)
 * Status: not resolved

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