Title: Database error
Last modified: March 3, 2020

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# Database error

 *  Resolved [adrianovarlotta](https://wordpress.org/support/users/adrianovarlotta/)
 * (@adrianovarlotta)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/)
 * Hello, after install plugin i tried to see the customer tab, and my database 
   get error.
 * “Error establishing a connection to the database”
 * I tried to deativated plugin but the error persists, i think my database is so
   big to use that plugin.
 * Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * (@blazeconcepts)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12506435)
 * Hi,
 * Sorry to hear you’ve received this issue, we’ve tested the plugin with a large
   database before with tens of thousands of customers/orders and haven’t received
   this issue. How large is your database?
 * Are you still receiving the issue now? If you are then you may need to contact
   your hosting provider as it maybe that the database service (e.g. MySQL) has 
   crashed.
 * Thanks
 * The Blaze Team
 *  Thread Starter [adrianovarlotta](https://wordpress.org/support/users/adrianovarlotta/)
 * (@adrianovarlotta)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12507434)
 * Hello, thank you for the reply.
 * We have 12k customers, 13k orders and database size 220MB.
 * Yeap was the MYSQL has crashed, we have a Dedicated Server and whole mysql service
   was down.
 *  Plugin Author [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * (@blazeconcepts)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12507693)
 * Hi,
 * Okay we have just tested the plugin on one of clients sites which has 35K customers
   and 11K orders and the plugin is working as expected.
 * If you want us to look into this further, please can you send us the WooCommerce
   status report (WooCommerce > Status) via email at [hello@blazeconcepts.co.uk](https://wordpress.org/support/topic/database-error-303/hello@blazeconcepts.co.uk?output_format=md).
   If you’re uncomfortable with sending that info directly over email then please
   use [https://quickforget.com/](https://quickforget.com/) and send us the link
   generated over email.
 * Thanks
 * The Blaze Team
 *  Thread Starter [adrianovarlotta](https://wordpress.org/support/users/adrianovarlotta/)
 * (@adrianovarlotta)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12508790)
 * Already sended!!
 * Thank you
 *  Plugin Author [Blaze Concepts](https://wordpress.org/support/users/blazeconcepts/)
 * (@blazeconcepts)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12515381)
 * Hi,
 * Thanks for sending your WC status report. We’ve looked it over and can’t see 
   anything that would cause the issue. Sorry we can’t help any further.
 * Thanks
 * The Blaze Team
 *  Thread Starter [adrianovarlotta](https://wordpress.org/support/users/adrianovarlotta/)
 * (@adrianovarlotta)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12516550)
 * Its okey, I will test this again at a time when our servers are less accessed
   and give a feedback to you.
 * Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Database error’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [adrianovarlotta](https://wordpress.org/support/users/adrianovarlotta/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/database-error-303/#post-12516550)
 * Status: resolved