Title: database error Unknown column ‘eddorderid’
Last modified: December 1, 2019

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# database error Unknown column ‘eddorderid’

 *  Resolved [vcor3](https://wordpress.org/support/users/vcor3/)
 * (@vcor3)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-error-unknown-column-eddorderid/)
 * JS ticked stopped working (i.e. no tickets are being created), likely starting
   with an update before November 19, 2019. Looking at the PHP log, it shows the
   error
 * WordPress database error Unknown column ‘eddorderid’ in ‘field list’ for query
   INSERT INTO `wp_js_ticket_tickets` (`id`, `uid`, `ticketid`, `departmentid`, `
   priorityid`, `staffid`, `email`, `name`, `subject`, `message`, `helptopicid`,`
   phone`, `phoneext`, `status`, `isoverdue`, `isanswered`, `duedate`, `reopened`,`
   closed`, `lastreply`, `created`, `updated`, `lock`, `ticketviaemail`, `ticketviaemail_id`,`
   attachmentdir`, `feedbackemail`, `mergestatus`, `mergewith`, `mergenote`, `mergedate`,`
   multimergeparams`, `mergeuid`, `params`, `hash`, `notificationid`, `wcorderid`,`
   wcproductid`, `eddorderid`, `eddproductid`, `eddlicensekey`, `envatodata`, `paidsupportitemid`)
   VALUES ….
 * This occurs for every ticket users have tried to submit.
 * I’ve confirmed the table `wp_js_ticket_tickets` does not have any fields after‘
   wcproductid’. Using version 2.1.8
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdatabase-error-unknown-column-eddorderid%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/database-error-unknown-column-eddorderid/#post-12196054)
 * Hi,
 * Most probably EDD addon is not configure properly.
 * If you do not EDD addon, deactivate it in Plugins page.
 * If you want it, deactivate/uninstall and install it again in premium plugin page.
 * Thanks,

Viewing 1 replies (of 1 total)

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## Tags

 * [unknown column](https://wordpress.org/support/topic-tag/unknown-column/)

 * 1 reply
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/database-error-unknown-column-eddorderid/#post-12196054)
 * Status: resolved