Title: Database Error When Submitting Last modified: November 7, 2018 --- # Database Error When Submitting * Resolved [mcloudsdale](https://wordpress.org/support/users/mcloudsdale/) * (@mcloudsdale) * [7 years, 6 months ago](https://wordpress.org/support/topic/database-error-when-submitting/) * Hi, I am getting reports that people are getting a Database Error message when trying to submit messages. I have tried sending messages from Chrome, Edge, Firefox, IE, and Safari/iPad but am not getting the error message. * Anyideas what might be causing this for some people? * Mike * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdatabase-error-when-submitting%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Contributor [Form Maker Support](https://wordpress.org/support/users/formmakersupport/) * (@formmakersupport) * [7 years, 6 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10859310) * Hi Mike, * Please note that we have tested and haven’t received any errors too. * However, it can be a conflict with your theme. Could you please change it and check whether the problem persists? * Thanks in advance, have a nice day! * Thread Starter [mcloudsdale](https://wordpress.org/support/users/mcloudsdale/) * (@mcloudsdale) * [7 years, 6 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10895813) * Sorry I have only just seen your reply, I did not get an email even though the notify box is ticked! * We are still having problems with this and it seems to be related to the length of the message. I have just done a test and text longer than 254 characters including spaces gives a database error, shorter messages are sent successfully. * Mike * Thread Starter [mcloudsdale](https://wordpress.org/support/users/mcloudsdale/) * (@mcloudsdale) * [7 years, 6 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10898496) * The issue is to do with the field in the database rather than the contact form itself. If I turn off the option to save to the database the form works fine. * Mike * Plugin Contributor [Form Maker Support](https://wordpress.org/support/users/formmakersupport/) * (@formmakersupport) * [7 years, 6 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10899146) * Dear Mike, * Could you please give me a few more details? Please tell me in which field and what text have you put? * Thanks in advance! * [markamericana](https://wordpress.org/support/users/markamericana/) * (@markamericana) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10929675) * Hi there, I’m having exactly the same issue – people trying to use a form and reporting they’re getting a database error message although I can’t replicate it myself. There are 2 forms generating the message, this is one of them: [https://americana-uk.com/contact-us](https://americana-uk.com/contact-us) * [editanazaryan](https://wordpress.org/support/users/editanazaryan/) * (@editanazaryan) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930155) * Hi, * Please note that I have submitted the form but have not received the mentioned error message. Please see [here](https://drive.google.com/file/d/1POO8_3qcBOhuy4ihsrCCzrvp-RXPsiWQ/view?usp=sharing). * Could you please specify particular when/after which action the message is received? * Thanks. * Thread Starter [mcloudsdale](https://wordpress.org/support/users/mcloudsdale/) * (@mcloudsdale) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930178) * I’m still not getting notifications when Form Maker Support make comments here!? I did when markamericana commented earlier hence me looking at the post now!!! * Our forms are fairly simple, short text fields for Name, Phone Number, Email Address, and Subject, and a paragraph text field for the message. * I have put plain ordinary text in the message field and if there are more than 254 characters AND the form is set to save to the database then when I try to submit a form I get the database error message. If the text is shorter no error message is received, as stated before I have turned off save to database and we are no longer getting the error messages. * Mike * [editanazaryan](https://wordpress.org/support/users/editanazaryan/) * (@editanazaryan) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930239) * Hi Mike, * Could you please try the solution described in this [URL](http://recordit.co/rK9dAl5toq). * Thanks. Have a nice day. * [markamericana](https://wordpress.org/support/users/markamericana/) * (@markamericana) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930288) * Thanks both. Yes I can’t replicate it myself but have just had someone who gets the message email me the details. He’s using Chrome (Version 70.0.3538.102 (Official Build) (64-bit)) on OSX (10.13.6) * Screenshot here (just tried it again): [https://americana-uk.com/wp-content/uploads/2018/11/ss1.png](https://americana-uk.com/wp-content/uploads/2018/11/ss1.png) * [editanazaryan](https://wordpress.org/support/users/editanazaryan/) * (@editanazaryan) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930367) * Hey, * We are terribly sorry for the inconvenience. * Could we have a closer look at the described issues? Please contact our support team using the following email address: [support@10web.io](https://wordpress.org/support/topic/database-error-when-submitting/support@10web.io?output_format=md) * Thanks. * Thread Starter [mcloudsdale](https://wordpress.org/support/users/mcloudsdale/) * (@mcloudsdale) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10930893) * I have just emailed you! * [editanazaryan](https://wordpress.org/support/users/editanazaryan/) * (@editanazaryan) * [7 years, 5 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-10932851) * Hi, * Thanks. We will check the issue and will provide feedback. * Have a wonderful day. * [pomelo](https://wordpress.org/support/users/pomelo/) * (@pomelo) * [7 years, 2 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-11314173) * Hi! * I had the same problem just today. I finally managed to reproduce the error! * In fact, people often put an url in the message so, the error appears. * You just need to ask your visitors NOT TO include URL on the aera message 🙂 * Best regards Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Database Error When Submitting’ is closed to new replies. * ![](https://ps.w.org/form-maker/assets/icon-256x256.png?rev=2068681) * [Form Maker by 10Web - Mobile-Friendly Drag & Drop Contact Form Builder](https://wordpress.org/plugins/form-maker/) * [Frequently Asked Questions](https://wordpress.org/plugins/form-maker/#faq) * [Support Threads](https://wordpress.org/support/plugin/form-maker/) * [Active Topics](https://wordpress.org/support/plugin/form-maker/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/form-maker/unresolved/) * [Reviews](https://wordpress.org/support/plugin/form-maker/reviews/) * 13 replies * 5 participants * Last reply from: [pomelo](https://wordpress.org/support/users/pomelo/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/database-error-when-submitting/#post-11314173) * Status: resolved