Title: database or server issues?
Last modified: August 31, 2016

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# database or server issues?

 *  [shughes](https://wordpress.org/support/users/shughes/)
 * (@shughes)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/)
 * Hello!
 * I’m hoping i can get an answer here – it has been 3 days and my webhost (hostgator)
   has still not got back to me!
 * I have two websites: sofiehughesphotography.com and soulsistertherapies.co.uk
 * my photography website was hacked just before christmas. I had it professionally
   cleaned, but it would appear that the hack deleted everything.
 * If you go to the URL it is just a blank page.
 * I then noticed that my soulsister website was the same.
 * I did a fresh install of wordpress on both, and in the wp-config files linked
   them back to their original databases as the databases all seemed to contain 
   their original content still.
 * This has worked fine for soul sister website – other than a few theme issues 
   that i need to go in and sort out.
 * But my photography website is still not working. I uploaded an updated version
   of the theme i am using – still nothing.
    I deleted the theme altogether and 
   activate the twenty15 wordpress default theme.
 * still nothing.
 * with hostgator not getting back to me, i’m just trying to work out what is going
   on. Could this be a hostgator server issue, or am i missing something?
 * I’m close to either:
 * a) paying a wp bod to go in and sort it out for me as i think i may have reached
   the limit of my capabilities.
 * b) scrapping wordpress all together and using someone like squarespace for my
   website so they take care of everything.
 * any help/thoughts on what could be wrong would be much appreciated!
 * many thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915311)
 * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel, navigate to `/wp-content/
   themes/` and rename the directory of your currently active theme. This will force
   the default theme to activate and hopefully rule-out a theme-specific issue (
   theme functions can interfere like plugins).
 *  Thread Starter [shughes](https://wordpress.org/support/users/shughes/)
 * (@shughes)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915316)
 * hi james,
 * i have done the above for plug-ins (i havent added any additional plug-ins to
   the default wordpress plug ins that you get with the install) all are deactivated.
 * I have deleted my old theme all together and activated default wordpress theme
   twenty15.
 * my website still does not work
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915318)
 * Ok, try [downloading WordPress](https://wordpress.org/download/) again, access
   your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients), or a 
   file manager in your hosting account’s control panel, and delete then replace
   your copies of everything on the server **except** the `wp-config.php` file and
   the `/wp-content/` directory with fresh copies from the download. This will effectively
   replace all of your core files without damaging your content and settings.
 * Some uploaders tend to be unreliable when overwriting files, so don’t forget 
   to delete the original files before replacing them.
 *  Thread Starter [shughes](https://wordpress.org/support/users/shughes/)
 * (@shughes)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915378)
 * thats not worked either 🙁
 * any other suggestions? Still trying to get hold of someone at hostgator!!!!
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915441)
 * That would be my next suggestion. A blank screen means that PHP is crashing. 
   We’ve ruled out the common causes (function conflict due to plugins, theme, or
   core file corruption), but the server error logs should have a more detailed 
   reason as to why.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘database or server issues?’ is closed to new replies.

## Tags

 * [broken website](https://wordpress.org/support/topic-tag/broken-website/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/database-or-server-issues/#post-6915441)
 * Status: not resolved

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