Title: Database Upgrade Issue
Last modified: July 22, 2022

---

# Database Upgrade Issue

 *  Resolved [minxymoggy](https://wordpress.org/support/users/minxymoggy/)
 * (@minxymoggy)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/database-upgrade-issue/)
 * Hi,
 * I used ZBS from way back, upgraded to Jetpack CRM, then deactivated it for a 
   bit whilst I was tweaking my site. I reactivated it and I get the following message:
 * > This version of Jetpack CRM (5.1.0) requires an upgraded database (3.0). Your
   > database is using an older version than this (2.53). To use Jetpack CRM you
   > will need to install version 4 of Jetpack CRM and run the database upgrade.
 * When I go through the KB at [https://kb.jetpackcrm.com/knowledge-base/upgrading-database-v3-0-migration/](https://kb.jetpackcrm.com/knowledge-base/upgrading-database-v3-0-migration/)
   I find that there should be a button ‘go to update’ to start the update routine,
   but this isn’t present. Further, when I go Jetpack > My Jetpack > CRM “Manage”,
   I get the error message “Sorry, you are not allowed to access this page.” despite
   the fact that I am the full administrator of my site.
 * What should I do to fix this? If I remove and reinstall the plugin will it help?
   If I do so, would I lose my old data?
 * Many thanks for any insight.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [minxymoggy](https://wordpress.org/support/users/minxymoggy/)
 * (@minxymoggy)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/database-upgrade-issue/#post-15850679)
 * After some searching, I found the old version 4, downgraded to that, upgraded
   to the latest, thus solving the issue.
 * It would have been ideal if the error message had the location of the old versions
   as finding them took the most of the time.
 *  [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/database-upgrade-issue/#post-15851000)
 * Hi [@minxymoggy](https://wordpress.org/support/users/minxymoggy/),
 * I’m glad to hear that the issue was resolved! Thank you for sharing that downgrading
   resolved the issue.
 * While the error message `Sorry, you are not allowed to access this page` could
   indicate a number of different server/database permission issues ([https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/](https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/)),
   our knowledgebase article on upgrading database could be improved to include 
   troubleshooting steps for cases like this.
 * Thank you again for the report!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Database Upgrade Issue’ is closed to new replies.

 * ![](https://ps.w.org/zero-bs-crm/assets/icon.svg?rev=2821636)
 * [Jetpack CRM - Clients, Leads, Invoices, Billing, Email Marketing, & Automation](https://wordpress.org/plugins/zero-bs-crm/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zero-bs-crm/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zero-bs-crm/)
 * [Active Topics](https://wordpress.org/support/plugin/zero-bs-crm/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zero-bs-crm/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zero-bs-crm/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jay](https://wordpress.org/support/users/bluejay77/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/database-upgrade-issue/#post-15851000)
 * Status: resolved