Title: Datas doesn’t appear
Last modified: January 26, 2023

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# Datas doesn’t appear

 *  Resolved [Benjamin Thiers](https://wordpress.org/support/users/bthiers/)
 * (@bthiers)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/)
 * Hello,
 * I have installed this extension, first for free before upgrading to the paid 
   version, but I can’t access the data collected.
 * I have added an example page, which has data that does not go up.
 * I’ve installed this extension, first in the free version and then in the paid
   version, but I can’t get access to the data collected. In the example, you have
   several fields, but when I fill in these fields I don’t have the data in my order
   summary.
 * Where does this bug come from? How to fix it, and where to find the data?
 * Thank you for your help!
    -  This topic was modified 3 years, 4 months ago by [Benjamin Thiers](https://wordpress.org/support/users/bthiers/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdatas-doesnt-appear%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Wombat Plugins](https://wordpress.org/support/users/maartenbelmans/)
 * (@maartenbelmans)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16411868)
 * Hi [@bthiers](https://wordpress.org/support/users/bthiers/) 
   If you use the pro
   version, we are not allowed to help you here by WordPress rules. Then you have
   to use our[ support form on the site](https://www.studiowombat.com/request-support).
   Note: you rated us 1-star but now expect us to help you? That does not feel right
   to me. You do not even give us a chance.
 *  Plugin Author [Wombat Plugins](https://wordpress.org/support/users/maartenbelmans/)
 * (@maartenbelmans)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16411893)
 * I see you are using our free version so I can help. I see the issue: our free
   version does not work with “ajax add to cart” technology which your website uses(
   this is mentioned in the plugin page here: [https://i.snipboard.io/bofAdQ.jpg](https://i.snipboard.io/bofAdQ.jpg)).
   Some themes have a setting to turn that off.
    -  This reply was modified 3 years, 4 months ago by [Wombat Plugins](https://wordpress.org/support/users/maartenbelmans/).
 *  Thread Starter [Benjamin Thiers](https://wordpress.org/support/users/bthiers/)
 * (@bthiers)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16411930)
 * i buy the premium feature to test
    -  This reply was modified 3 years, 4 months ago by [Benjamin Thiers](https://wordpress.org/support/users/bthiers/).
 *  Plugin Author [Wombat Plugins](https://wordpress.org/support/users/maartenbelmans/)
 * (@maartenbelmans)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16411953)
 * If you use the pro version, we are not allowed to help you here by WordPress 
   rules. Then you have to use our[ support form on the site](https://www.studiowombat.com/request-support).
 *  Thread Starter [Benjamin Thiers](https://wordpress.org/support/users/bthiers/)
 * (@bthiers)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16411983)
 * I just bought this licence, but when I enter the number, I get an error message:
   License Key is invalid
   I have just contacted you through support.
 *  Thread Starter [Benjamin Thiers](https://wordpress.org/support/users/bthiers/)
 * (@bthiers)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16412029)
 * I have purchased the licence, but there is no place to enter this licence number
   and upgrade to the pro version. How do I do this? Can you answer me via your 
   support? It’s really important, we have a commercial operation starting tomorrow
   and orders coming in.
    -  This reply was modified 3 years, 4 months ago by [Benjamin Thiers](https://wordpress.org/support/users/bthiers/).

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Datas doesn’t appear’ is closed to new replies.

 * ![](https://ps.w.org/advanced-product-fields-for-woocommerce/assets/icon-256x256.
   gif?rev=3347990)
 * [Advanced Product Fields (Product Addons) for WooCommerce](https://wordpress.org/plugins/advanced-product-fields-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-product-fields-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-product-fields-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-product-fields-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-product-fields-for-woocommerce/unresolved/)
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 * 6 replies
 * 2 participants
 * Last reply from: [Benjamin Thiers](https://wordpress.org/support/users/bthiers/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/datas-doesnt-appear/#post-16412029)
 * Status: resolved