Title: Date Time Zone
Last modified: June 2, 2026

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# Date Time Zone

 *  [aqspring](https://wordpress.org/support/users/aqspring/)
 * (@aqspring)
 * [6 days, 9 hours ago](https://wordpress.org/support/topic/date-time-zone/)
 * Hello, I found out that there is a problem with time zone when exporting records,
   payment date is correct bur order date isn’t, our website time zone is set to
   Japan +9 GMT and I think it is unnecessarily added to the original time zone,
   please check the screenshot, thanks.
   [https://imgur.com/a/uYtVsdT](https://imgur.com/a/uYtVsdT)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jeff](https://wordpress.org/support/users/jeffwtsupport/)
 * (@jeffwtsupport)
 * [6 days, 7 hours ago](https://wordpress.org/support/topic/date-time-zone/#post-18926421)
 * Hello [@aqspring](https://wordpress.org/support/users/aqspring/),
   Thank you for
   reaching out.
 * We understand that the order date and time in your export file appear different
   from what is shown on the WooCommerce order edit page, and that the website timezone(
   GMT+9) seems to be applied additionally.
 * Our plugin exports the order date and time exactly as displayed on the WooCommerce
   order edit page, which uses the site’s configured timezone. When you mention 
   the “original timezone,” could you please clarify what you are referring to? 
   This will help us better understand the discrepancy.
 * At the moment, we were unable to reproduce this issue with order export on our
   end. However, while reviewing your report, we did identify a separate issue related
   to order **import** date and time, which will be addressed in an upcoming patch.
 * To help us investigate this further, could you please share your Site Health 
   information? You can find it under **Tools > Site Health > Info**, and share 
   the details with us via this [link](https://www.webtoffee.com/contact/) so we
   can better understand your system environment.
 *  Thread Starter [aqspring](https://wordpress.org/support/users/aqspring/)
 * (@aqspring)
 * [5 days, 11 hours ago](https://wordpress.org/support/topic/date-time-zone/#post-18927255)
 * I have sent you site health info. For the mentioned “original timezone” I mean,
   if you look at the screenshot you can see that customer made an order at 16:30,
   but on the export the time is 1:30, so it looks like 9 hours is added. My guess
   is the order date time is 16:30 included 9 hours timezone shift, but at the export,
   plugin threats this hour as a “base hour” and adds timezone again, so we end 
   up with 1:30 at the next day. Basically, I want both date time (marked with red
   line on the screenshot) to be the same.
 *  Plugin Support [Jeff](https://wordpress.org/support/users/jeffwtsupport/)
 * (@jeffwtsupport)
 * [4 days, 9 hours ago](https://wordpress.org/support/topic/date-time-zone/#post-18928483)
 * Hello [@aqspring](https://wordpress.org/support/users/aqspring/),
 * Thank you for the update and for sharing the Site Health information.
 * We were able to reproduce the issue you described on our end. Based on our investigation
   so far, the export date/time discrepancy appears to be related to sites where
   High-Performance Order Storage (**HPOS**) is not enabled.
 * We are currently working on a fix and plan to include it in an upcoming patch
   release.
 * We’ll update this thread as soon as the patch is available.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256.
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## Tags

 * [date](https://wordpress.org/support/topic-tag/date/)
 * [date time](https://wordpress.org/support/topic-tag/date-time/)
 * [time](https://wordpress.org/support/topic-tag/time/)
 * [time zone](https://wordpress.org/support/topic-tag/time-zone/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jeff](https://wordpress.org/support/users/jeffwtsupport/)
 * Last activity: [4 days, 9 hours ago](https://wordpress.org/support/topic/date-time-zone/#post-18928483)
 * Status: not resolved