Title: Deactivation issue
Last modified: October 30, 2023

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# Deactivation issue

 *  Resolved [grombleton](https://wordpress.org/support/users/grombleton/)
 * (@grombleton)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/deactivation-issue/)
 * We need to update TCP to 2.5.6 from 2.5.5, and we get the issue of ‘**Download
   failed. Unauthorized**‘.
 * I wanted to remove the licence and add in again (the typical ‘turn it off and
   on again’ approach) but when I do, I get a message saying ‘licence key deactivated’
   but the licence status still says it is Active, as if this doesn’t work?
 * Can anyone shed any light?
 * A screenshot can be found at: [https://imageupload.io/en/Y0fnOzqd08uvWC3](https://imageupload.io/en/Y0fnOzqd08uvWC3)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Phil Kurth](https://wordpress.org/support/users/philkurth/)
 * (@philkurth)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/deactivation-issue/#post-17168362)
 * Hi [@grombleton](https://wordpress.org/support/users/grombleton/),
 * Unfortunately, I’m unable to help here with issues pertaining to the pro version
   of the plugin as it is against the TOS for WordPress.org.
 * If you can reach out via [https://hookturn.io/contact/](https://hookturn.io/contact/),
   I’ll be able to help you via email.
 * Cheers,
   Phil
 *  Thread Starter [grombleton](https://wordpress.org/support/users/grombleton/)
 * (@grombleton)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/deactivation-issue/#post-17169015)
 * Hi [@philkurth](https://wordpress.org/support/users/philkurth/)
 * Sure thing, i’ll fire over an email.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Deactivation issue’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [grombleton](https://wordpress.org/support/users/grombleton/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/deactivation-issue/#post-17169015)
 * Status: resolved